0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ceannate Corp.
Marketing or Exec? Claim Your Free Account
About Ceannate Corp. Brand
Ceannate is a business process outsourcing for colleges, employers, private institutions, and government entities.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Ceannate Corp. NPS
Ceannate Corp.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ceannate Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Ceannate Corp. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ceannate Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ceannate Corp. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ceannate Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ceannate Corp. Product Quality
2.5/5
Ceannate Corp. has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ceannate Corp. overall Product Quality score rated by its users and customers.
Ceannate Corp. Product Information
Ceannate Corp.’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.ceannate.com
- Company Size
- 201-500 Employees
Industry
Business Services
Ceannate Corp. Pricing
Ceannate Corp. ROI & Value For Money
2/5
Ceannate Corp. has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ceannate Corp. overall ROI score rated by its users and customers.
Ceannate Corp. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ceannate Corp. Customer Service
1.5/5
Ceannate Corp. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ceannate Corp. overall Customer Service score rated by its users and customers.
About Ceannate Corp.'s Customer Service
Address
1100 W Lake Cook Road, Buffalo Grove, IL 60089
Website
http://www.ceannate.com
Phone Number
8888538148
Ceannate Corp.'s Social Links
Ceannate Corp. as an Employer
4.5/5
Ceannate Corp. has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ceannate Corp. scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ceannate Corp. would recommend the brand to a friend. ENPS measures how likely Ceannate Corp. employees would recommend working at Ceannate Corp. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
