46
NPS
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CEAT
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About CEAT's Brand
Ceat Ltd is engaged in manufacturing of automotive tires, tubes and flaps. The Company manufactures & sells tires for scooters, motorcycles, trucks, buses, passenger cars, farm vehicles & trailers and others.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
CEAT NPS
CEAT's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether CEAT's customers would recommend using the product based on a scale of -100 to 100.
CEAT Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
CEAT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
Dec 2023 50 | Dec 2023 | 50 |
Feb 2024 0 | Feb 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Nov 2024 13 | Nov 2024 | 13 |
Jan 2025 25 | Jan 2025 | 25 |
Jun 2025 33 | Jun 2025 | 33 |
Aug 2025 40 | Aug 2025 | 40 |
Oct 2025 45 | Oct 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CEAT NPS by Gender
CEAT's NPS was rated 67 by Male customers on Comparably.
Male
67
CEAT's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
CEAT's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CEAT NPS by Ethnicity
CEAT's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
CEAT Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of CEAT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CEAT Customer Loyalty Score by Gender
CEAT's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
CEAT Customer Loyalty Score by Ethnicity
CEAT's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
CEAT Product Quality
4.2/5
CEAT has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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CEAT Product Information
CEAT’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.ceat.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into CEAT Product Quality
CEAT's Product Quality score was rated highest by Male customers.
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Ranked CEAT Product Quality the Highest
CEAT Product Quality Score by Gender
CEAT's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
CEAT Product Quality Score by Ethnicity
CEAT's Product Quality score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CEAT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
CEAT Pricing
CEAT ROI & Value For Money
4.4/5
CEAT has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Quick Insights into CEAT ROI
CEAT's ROI score was rated highest by Male customers.
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Ranked CEAT ROI the Highest
CEAT ROI Score by Gender
CEAT's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
CEAT ROI Score by Ethnicity
CEAT's ROI score was rated 4.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CEAT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.8 | Other | 4.8 |
CEAT Customer Satisfaction (CSAT)
CEAT Customer Satisfaction (CSAT) Score
90 / 100
CEAT has an overall Customer Satisfaction score of 90 rated by its users and customers.
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Very Satisfied
70%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CEAT Customer Satisfaction
CEAT's Customer Satisfaction score was rated highest by Male customers.
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Ranked CEAT Customer Satisfaction the Highest
CEAT Customer Satisfaction Score by Gender
CEAT's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CEAT.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CEAT Customer Satisfaction Score by Ethnicity
CSAT according to Other
CEAT's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CEAT.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CEAT Customer Service
4.2/5
CEAT has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About CEAT's Customer Service
Address
463, Dr Annie Besant Road, Mumbai, 400030
Website
www.ceat.com
Phone Number
7
Quick Insights into CEAT Customer Service
CEAT's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CEAT's Customer Service score.
Ranked CEAT Customer Service the Highest
CEAT Customer Service Score by Gender
CEAT's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CEAT.
Male
4.5/5
Female
N/A
CEAT Customer Service Score by Ethnicity
CEAT's Customer Service score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CEAT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Consumer vs. Employees
CEAT scored a 46 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of CEAT would recommend the brand to a friend. ENPS measures how likely CEAT employees would recommend working at CEAT to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
