-13
NPS
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Cebuana Lhuillier
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About Cebuana Lhuillier's Brand
Philippines’ leading & largest non-bank financial services provider specializing in pawning, remittance, and micro-insurance.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Cebuana Lhuillier NPS
Cebuana Lhuillier's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Cebuana Lhuillier's customers would recommend using the product based on a scale of -100 to 100.
Cebuana Lhuillier Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Cebuana Lhuillier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 33 | Mar 2024 | 33 |
Jul 2024 25 | Jul 2024 | 25 |
Aug 2024 -17 | Aug 2024 | -17 |
Nov 2024 -1 | Nov 2024 | -1 |
Jan 2026 -13 | Jan 2026 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cebuana Lhuillier Customer Reviews
Out of the 2 Cebuana Lhuillier customer reviews 2 were positive and 0 were constructive. Cebuana Lhuillier customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cebuana Lhuillier Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Cebuana Lhuillier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cebuana Lhuillier Product Quality
3.4/5
Cebuana Lhuillier has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Cebuana Lhuillier Product Information
Cebuana Lhuillier’s product quality score is a 3.4 out of 5 as rated by its users and customers.
Cebuana Lhuillier Pricing
Cebuana Lhuillier ROI & Value For Money
3.1/5
Cebuana Lhuillier has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Cebuana Lhuillier Customer Satisfaction (CSAT)
Cebuana Lhuillier Customer Satisfaction (CSAT) Score
49 / 100
Cebuana Lhuillier has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
38%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cebuana Lhuillier Customer Service
3.1/5
Cebuana Lhuillier has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Cebuana Lhuillier's Customer Service
Website
http://www.cebuanalhuillier.com
Consumer vs. Employees
Cebuana Lhuillier scored a -13 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Cebuana Lhuillier would recommend the brand to a friend. ENPS measures how likely Cebuana Lhuillier employees would recommend working at Cebuana Lhuillier to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
