-80
NPS
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CECO Environmental Corp
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About CECO Environmental Corp's Brand
CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment. Providing innovative technology and application expertise, CECO works to improve air quality, optimize the energy value chain and provide custom engineered solutions for applications including oil and gas, power generation, water and wastewater, battery production, polysilicon fabrication, chemical and petrochemical processing along with a range of others.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
CECO Environmental Corp NPS
CECO Environmental Corp's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether CECO Environmental Corp's customers would recommend using the product based on a scale of -100 to 100.
CECO Environmental Corp Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
CECO Environmental Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
May 2021 -50 | May 2021 | -50 |
Mar 2022 -75 | Mar 2022 | -75 |
May 2023 -80 | May 2023 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CECO Environmental Corp Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of CECO Environmental Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CECO Environmental Corp Product Quality
3.5/5
CECO Environmental Corp has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CECO Environmental Corp's overall Product Quality score rated by its users and customers.
CECO Environmental Corp Product Information
CECO Environmental Corp’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.cecoenviro.com
- Company Size
- 1,001-5,000 Employees
Industry
Mechanical, Civil or Industrial Engineering
CECO Environmental Corp Pricing
CECO Environmental Corp ROI & Value For Money
3/5
CECO Environmental Corp has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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CECO Environmental Corp Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CECO Environmental Corp Customer Service
2.7/5
CECO Environmental Corp has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About CECO Environmental Corp's Customer Service
Address
14651 Dallas Parkway, Suite 500, Dallas, TX 75254
Website
http://www.cecoenviro.com
Phone Number
214-357-6181
CECO Environmental Corp's Social Links
CECO Environmental Corp as an Employer
4.3/5
CECO Environmental Corp has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CECO Environmental Corp scored a -80 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of CECO Environmental Corp would recommend the brand to a friend. ENPS measures how likely CECO Environmental Corp employees would recommend working at CECO Environmental Corp to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 39% | Promoters |
|---|---|
| 31% | Passive |
| 30% | Detractors |
