-100
NPS
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Cedar Gate Technologies
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About Cedar Gate Technologies' Brand
We are a community of analytical problem solvers with deep experience in healthcare.
Brand at a Glance
53%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Cedar Gate Technologies NPS
Cedar Gate Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cedar Gate Technologies's customers would recommend using the product based on a scale of -100 to 100.
Cedar Gate Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cedar Gate Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cedar Gate Technologies Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Cedar Gate Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cedar Gate Technologies Product Quality
2.5/5
Cedar Gate Technologies has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Cedar Gate Technologies Product Information
Cedar Gate Technologies’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.cedargate.com/
- Company Size
- 11-50 Employees
Cedar Gate Technologies Pricing
Cedar Gate Technologies ROI & Value For Money
2.3/5
Cedar Gate Technologies has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Cedar Gate Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cedar Gate Technologies Customer Service
2.2/5
Cedar Gate Technologies has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Cedar Gate Technologies's Customer Service
Address
One Sound Shore Drive Suite 300, Greenwich, CT 06830
Website
http://www.cedargate.com/
Consumer vs. Employees
Cedar Gate Technologies scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Cedar Gate Technologies would recommend the brand to a friend. ENPS measures how likely Cedar Gate Technologies employees would recommend working at Cedar Gate Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
