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NPS
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Remote Scouts
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About Remote Scouts' Brand
Remote Scouts is a global remote staffing company that connects businesses with top 3% vetted remote talent, carefully selected to align with each client’s operational needs, culture and growth goals. For over a decade, we have helped companies scale smarter by providing highly skilled virtual assistants and remote professionals who deliver measurable business impact. We specialize in remote staffing solutions for Healthcare, Debt Recovery, Legal and ARM solutions, supporting organizations that require compliance awareness and reliability. Our operations and processes are built to support HIPAA-compliant workflows and SOC 2–aligned security practices, ensuring sensitive data is handled responsibly. Operating through strategically chosen hubs in the USA, Pakistan, Costa Rica and the Philippines. From sourcing and vetting to onboarding and ongoing support, we manage the entire remote staffing process, allowing businesses to focus on growth while we deliver dependable talent at scale
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Remote Scouts NPS
Remote Scouts's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Remote Scouts's customers would recommend using the product based on a scale of -100 to 100.
Remote Scouts Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Remote Scouts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Remote Scouts Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Remote Scouts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Remote Scouts Product Quality
2.7/5
Remote Scouts has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Remote Scouts' overall Product Quality score rated by its users and customers.
Remote Scouts Product Information
Remote Scouts’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://remotescouts.com/
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Remote Scouts Pricing
Remote Scouts ROI & Value For Money
2.7/5
Remote Scouts has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Remote Scouts' overall ROI score rated by its users and customers.
Remote Scouts Customer Satisfaction (CSAT)
Remote Scouts Customer Satisfaction (CSAT) Score
50 / 100
Remote Scouts has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Remote Scouts Customer Service
2.7/5
Remote Scouts has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Remote Scouts' overall Customer Service score rated by its users and customers.
About Remote Scouts's Customer Service
Address
[email protected], Calabasas, CA 91302
Website
https://remotescouts.com/
Remote Scouts's Social Links
Remote Scouts as an Employer
4.8/5
Remote Scouts has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Remote Scouts scored a 0 for Net Promoter Score and a 85 for Employee Net Promoter Score. NPS gauges how likely a customer of Remote Scouts would recommend the brand to a friend. ENPS measures how likely Remote Scouts employees would recommend working at Remote Scouts to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
85
eNPS Score
| 91% | Promoters |
|---|---|
| 3% | Passive |
| 6% | Detractors |
