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NPS
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Cedars Sinai Medical Center
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About Cedars Sinai Medical Center's Brand
Cedars-Sinai is a nonprofit academic healthcare organization serving the diverse Los Angeles community and beyond. With pioneering medical research achievements, education programs defining the future of healthcare, and wide-ranging community benefit activities, we’re setting new standards for quality and innovation in patient care.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Cedars Sinai Medical Center CMO
Cedars Sinai Medical Center NPS
Cedars Sinai Medical Center's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Cedars Sinai Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Cedars Sinai Medical Center Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Cedars Sinai Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 4 | Apr 2023 | 4 |
May 2023 2 | May 2023 | 2 |
Jun 2023 1 | Jun 2023 | 1 |
Aug 2023 3 | Aug 2023 | 3 |
Sep 2023 1 | Sep 2023 | 1 |
Nov 2023 -2 | Nov 2023 | -2 |
Mar 2024 -4 | Mar 2024 | -4 |
Apr 2024 -8 | Apr 2024 | -8 |
Jun 2024 -6 | Jun 2024 | -6 |
Sep 2024 -5 | Sep 2024 | -5 |
Nov 2024 -3 | Nov 2024 | -3 |
Jan 2026 -1 | Jan 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cedars Sinai Medical Center NPS by Gender
Male customers rated Cedars Sinai Medical Center's NPS 65 points higher than Female customers.
Male
-10
Cedars Sinai Medical Center's NPS was rated -10 by Male customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Female
-75
Cedars Sinai Medical Center's NPS was rated -75 by Female customers on Comparably.
8%
Promoters
9%
Passives
83%
Detractors
Cedars Sinai Medical Center NPS by Ethnicity
Cedars Sinai Medical Center's NPS was rated -44 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
Cedars Sinai Medical Center NPS by Age
Cedars Sinai Medical Center's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Cedars Sinai Medical Center NPS by Usage
Cedars Sinai Medical Center's NPS was rated the highest by customers who have used Cedars Sinai Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years -58 | Over 10 Years | -58 |
Cedars Sinai Medical Center Customer Reviews
Out of the 11 Cedars Sinai Medical Center customer reviews 6 were positive and 5 were constructive. Cedars Sinai Medical Center customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cedars Sinai Medical Center Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cedars Sinai Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cedars Sinai Medical Center Customer Loyalty Score by Gender
Male customers rated Cedars Sinai Medical Center's Customer Loyalty score 21% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cedars Sinai Medical Center.
Male
91%
Yes
Female
70%
Yes
Cedars Sinai Medical Center Customer Loyalty Score by Ethnicity
Cedars Sinai Medical Center's Customer Loyalty score was rated 83% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cedars Sinai Medical Center.
83
out of 100
Caucasian
Cedars Sinai Medical Center Customer Loyalty Score by Age
Cedars Sinai Medical Center's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cedars Sinai Medical Center.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Cedars Sinai Medical Center Customer Loyalty Score by Usage
Cedars Sinai Medical Center's Customer Loyalty score was rated the highest by customers who have used Cedars Sinai Medical Center's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cedars Sinai Medical Center Customer Loyalty Score by Industry
Cedars Sinai Medical Center's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cedars Sinai Medical Center Product Quality
3.3/5
Cedars Sinai Medical Center has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Cedars Sinai Medical Center Product Information
Cedars Sinai Medical Center’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cedars Sinai Medical Center's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cedars Sinai Medical Center the lowest at 2.5.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Cedars Sinai Medical Center Product Quality
Cedars Sinai Medical Center's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 46-50.
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Ranked Cedars Sinai Medical Center Product Quality the Highest
Ranked Cedars Sinai Medical Center Product Quality the Lowest
Cedars Sinai Medical Center Product Quality Score by Gender
Male customers rated Cedars Sinai Medical Center's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cedars Sinai Medical Center.
Male
3.1/5
Female
2.7/5
Cedars Sinai Medical Center Product Quality Score by Ethnicity
Cedars Sinai Medical Center's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cedars Sinai Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Cedars Sinai Medical Center Product Quality Score by Age
Cedars Sinai Medical Center's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cedars Sinai Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
46-50 1.6 | 46-50 | 1.6 |
61-65 3.5 | 61-65 | 3.5 |
66+ 3.2 | 66+ | 3.2 |
Cedars Sinai Medical Center Product Quality Score by Usage
Cedars Sinai Medical Center's Product Quality score was rated the highest by customers who have used Cedars Sinai Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cedars Sinai Medical Center Product Quality Score by Industry
Cedars Sinai Medical Center's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cedars Sinai Medical Center Pricing
Cedars Sinai Medical Center ROI & Value For Money
2.8/5
Cedars Sinai Medical Center has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cedars Sinai Medical Center's overall ROI score rated by its users and customers.
Cedars Sinai Medical Center Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Cedars Sinai Medical Center.
Quick Insights into Cedars Sinai Medical Center ROI
Cedars Sinai Medical Center's ROI score was rated highest by customers from the Education industry, and rated lowest by customers ages 46-50.
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Ranked Cedars Sinai Medical Center ROI the Highest
Ranked Cedars Sinai Medical Center ROI the Lowest
Cedars Sinai Medical Center ROI Score by Gender
Male customers rated Cedars Sinai Medical Center's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cedars Sinai Medical Center.
Male
2.4/5
Female
2/5
Cedars Sinai Medical Center ROI Score by Ethnicity
Cedars Sinai Medical Center's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cedars Sinai Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Cedars Sinai Medical Center ROI Score by Age
Cedars Sinai Medical Center's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cedars Sinai Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.8 | 66+ | 2.8 |
Cedars Sinai Medical Center ROI Score by Usage
Cedars Sinai Medical Center's ROI score was rated the highest by customers who have used Cedars Sinai Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cedars Sinai Medical Center ROI Score by Industry
Cedars Sinai Medical Center's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cedars Sinai Medical Center Customer Satisfaction (CSAT)
Cedars Sinai Medical Center Customer Satisfaction (CSAT) Score
46 / 100
Cedars Sinai Medical Center has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
18%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cedars Sinai Medical Center Customer Satisfaction
Cedars Sinai Medical Center's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Female customers.
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Ranked Cedars Sinai Medical Center Customer Satisfaction the Highest
Ranked Cedars Sinai Medical Center Customer Satisfaction the Lowest
Cedars Sinai Medical Center Customer Satisfaction Score by Gender
Male customers rated Cedars Sinai Medical Center's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cedars Sinai Medical Center.
50 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 40% |
33 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 45% |
Cedars Sinai Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cedars Sinai Medical Center's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
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36 / 100
Very Satisfied
29%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
43%
Cedars Sinai Medical Center Customer Satisfaction Score by Age
Cedars Sinai Medical Center's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cedars Sinai Medical Center.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% | |||||||||||||||
| 61-65 | 66% | |||||||||||||||
| 66+ | 40% |
Cedars Sinai Medical Center Customer Satisfaction Score by Usage
Cedars Sinai Medical Center's Customer Satisfaction score was rated the highest by customers who have used Cedars Sinai Medical Center's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Cedars Sinai Medical Center Customer Satisfaction Score by Industry
Cedars Sinai Medical Center's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
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}Cedars Sinai Medical Center Customer Service
2.9/5
Cedars Sinai Medical Center has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Cedars Sinai Medical Center's Customer Service
Address
8700 Beverly Blvd., Los Angeles, CA 90048
Website
https://www.cedars-sinai.org/
Phone Number
18002332771
Cedars Sinai Medical Center's Social Links
Quick Insights into Cedars Sinai Medical Center Customer Service
Cedars Sinai Medical Center's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
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Ranked Cedars Sinai Medical Center Customer Service the Highest
Ranked Cedars Sinai Medical Center Customer Service the Lowest
Cedars Sinai Medical Center Customer Service Score by Gender
Male customers rated Cedars Sinai Medical Center's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cedars Sinai Medical Center.
Male
2.8/5
Female
1.9/5
Cedars Sinai Medical Center Customer Service Score by Ethnicity
Cedars Sinai Medical Center's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cedars Sinai Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Cedars Sinai Medical Center Customer Service Score by Age
Cedars Sinai Medical Center's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cedars Sinai Medical Center.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.3 | 66+ | 2.3 |
Cedars Sinai Medical Center Customer Service Score by Usage
Cedars Sinai Medical Center's Customer Service score was rated the highest by customers who have used Cedars Sinai Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cedars Sinai Medical Center Customer Service Score by Industry
Cedars Sinai Medical Center's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cedars Sinai Medical Center as an Employer
4.3/5
Cedars Sinai Medical Center has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
CEO of Cedars Sinai Medical Center
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cedars Sinai Medical Center scored a 0 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Cedars Sinai Medical Center would recommend the brand to a friend. ENPS measures how likely Cedars Sinai Medical Center employees would recommend working at Cedars Sinai Medical Center to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
