64
NPS
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Cegid
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About Cegid's Brand
Created in 1983, the Cegid group is the leading French developers of management software. Cegid is in the European Top 10, with more than
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.3/5
Pricing
4.7/5
Customer Service
Cegid NPS
Cegid's Net Promoter Score (NPS) is a 64 with 75% Promoters, 14% Passives, and 11% Detractors. Net Promoter Score tracks whether Cegid's customers would recommend using the product based on a scale of -100 to 100.
Cegid Overall NPS
| 75% | Promoters |
|---|---|
| 14% | Passives |
| 11% | Detractors |
Cegid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 61 | Aug 2020 | 61 |
Aug 2023 64 | Aug 2023 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cegid NPS by Usage
Cegid's NPS was rated the highest by customers who have used Cegid's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 79 | 5 to 10 Years | 79 |
Cegid Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cegid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cegid Product Quality
4.1/5
Cegid has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Cegid Product Information
Cegid serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Cegid supports Web devices and offers products for small, medium, and large sized businesses.
Cegid’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Cegid's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cegid the lowest at 4.3.
- Website
- http://www.cegid.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Business Services
Ecommerce and Marketplaces
Enterprise
FinTech
Marketplaces
Real Estate
SaaS
Construction
Languages Supported
English
French
Portuguese
Spanish
Italian
Russian
Product Type
Point of Sale (POS) Software
Retail Management Software
Retail Store Software
Quick Insights into Cegid Product Quality
Cegid's Product Quality score was rated highest by customers who have used Cegid's products/services for 5 to 10 Years, and rated lowest by customers from the Wholesale industry.
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Ranked Cegid Product Quality the Highest
Ranked Cegid Product Quality the Lowest
Cegid Product Quality Score by Usage
Cegid's Product Quality score was rated 4.7 stars by customers who have used Cegid's products/services for 5 to 10 Years.
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Cegid Product Quality Score by Industry
Cegid's Product Quality score was rated the highest by Retail industry customers, and the lowest by Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cegid Pricing
Cegid ROI & Value For Money
4.3/5
Cegid has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cegid's overall ROI score rated by its users and customers.
Cegid Pricing Plans
Cegid has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Who Uses Cegid?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Cegid ROI
Cegid's ROI score was rated highest by customers from the Retail industry.
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Ranked Cegid ROI the Highest
Cegid ROI Score by Industry
Cegid's ROI score was rated 4.6 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cegid Customer Satisfaction (CSAT)
Cegid Customer Satisfaction (CSAT) Score
100 / 100
Cegid has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cegid Customer Service
4.7/5
Cegid has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Cegid's Customer Service
Address
52 quai Paul Sedallian,
Website
http://www.cegid.com
Phone Number
+33 811 88 48 88
Cegid as an Employer
2.9/5
Cegid has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Cegid scored a 64 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Cegid would recommend the brand to a friend. ENPS measures how likely Cegid employees would recommend working at Cegid to a friend.
Net Promoter Score
64
NPS Score
| 75% | Promoters |
|---|---|
| 14% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
