34
NPS
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Cell Signaling Technology
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About Cell Signaling Technology's Brand
Brand at a Glance
53%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Cell Signaling Technology NPS
Cell Signaling Technology's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Cell Signaling Technology's customers would recommend using the product based on a scale of -100 to 100.
Cell Signaling Technology Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Cell Signaling Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
May 2024 33 | May 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cell Signaling Technology Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Cell Signaling Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cell Signaling Technology Product Quality
3.7/5
Cell Signaling Technology has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cell Signaling Technology's overall Product Quality score rated by its users and customers.
Cell Signaling Technology Product Information
Cell Signaling Technology’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.cellsignal.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Cell Signaling Technology Pricing
Cell Signaling Technology ROI & Value For Money
3.7/5
Cell Signaling Technology has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cell Signaling Technology Customer Satisfaction (CSAT)
Cell Signaling Technology Customer Satisfaction (CSAT) Score
67 / 100
Cell Signaling Technology has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cell Signaling Technology Customer Service
3.7/5
Cell Signaling Technology has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cell Signaling Technology's Customer Service
Address
3 Trask Lane, Danvers, MA
Website
https://www.cellsignal.com
Phone Number
9788672400
Cell Signaling Technology as an Employer
3.9/5
Cell Signaling Technology has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cell Signaling Technology scored a 34 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Cell Signaling Technology would recommend the brand to a friend. ENPS measures how likely Cell Signaling Technology employees would recommend working at Cell Signaling Technology to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
