-40
NPS
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Cellcom
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About Cellcom's Brand
Cellcom is a wireless communications company that offers customizable services and devices to rural markets and customers.
Brand at a Glance
91%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Cellcom NPS
Cellcom's Net Promoter Score (NPS) is a -40 with 30% Promoters, 0% Passives, and 70% Detractors. Net Promoter Score tracks whether Cellcom's customers would recommend using the product based on a scale of -100 to 100.
Cellcom Overall NPS
| 30% | Promoters |
|---|---|
| 0% | Passives |
| 70% | Detractors |
Cellcom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -20 | Jan 2024 | -20 |
Feb 2024 -33 | Feb 2024 | -33 |
Jul 2024 -15 | Jul 2024 | -15 |
Nov 2024 -25 | Nov 2024 | -25 |
Apr 2025 -33 | Apr 2025 | -33 |
May 2025 -40 | May 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cellcom NPS by Gender
Cellcom's NPS was rated -50 by Female customers on Comparably.
Female
-50
Cellcom's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
Cellcom's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cellcom NPS by Ethnicity
Cellcom's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Cellcom NPS by Usage
Cellcom's NPS was rated -34 points by customers who have used Cellcom's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Cellcom Customer Reviews
Out of the 2 Cellcom customer reviews 1 was positive and 1 was constructive. Cellcom customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cellcom Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Cellcom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cellcom Customer Loyalty Score by Gender
Cellcom's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cellcom.
Female
100%
Yes
Male
N/A
Yes
Cellcom Customer Loyalty Score by Ethnicity
Cellcom's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cellcom.
100
out of 100
Caucasian
Cellcom Customer Loyalty Score by Usage
Cellcom's Customer Loyalty score was rated 100% by customers who have used Cellcom's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cellcom Product Quality
2.6/5
Cellcom has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Cellcom Product Information
Cellcom’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.cellcom.com/
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Quick Insights into Cellcom Product Quality
Cellcom's Product Quality score was rated highest by customers who have used Cellcom's products/services for Over 10 Years.
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Ranked Cellcom Product Quality the Highest
Cellcom Product Quality Score by Gender
Cellcom's Product Quality score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Cellcom Product Quality Score by Ethnicity
Cellcom's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cellcom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Cellcom Product Quality Score by Usage
Cellcom's Product Quality score was rated 2.6 stars by customers who have used Cellcom's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cellcom Pricing
Cellcom ROI & Value For Money
2.9/5
Cellcom has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Cellcom ROI
Cellcom's ROI score was rated highest by Caucasian customers.
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Ranked Cellcom ROI the Highest
Cellcom ROI Score by Gender
Cellcom's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cellcom.
Female
2/5
Male
N/A
Cellcom ROI Score by Ethnicity
Cellcom's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cellcom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Cellcom ROI Score by Usage
Cellcom's ROI score was rated 2.3 stars by customers who have used Cellcom's products/services for Over 10 Years.
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Cellcom Customer Satisfaction (CSAT)
Cellcom Customer Satisfaction (CSAT) Score
38 / 100
Cellcom has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cellcom Customer Satisfaction
Cellcom's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Cellcom Customer Satisfaction the Highest
Cellcom Customer Satisfaction Score by Gender
Cellcom's Customer Satisfaction score was rated 25 by Female customers on Comparably.
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25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Cellcom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cellcom's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cellcom.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Cellcom Customer Satisfaction Score by Usage
Cellcom's Customer Satisfaction score was rated 34 points by customers who have used Cellcom's products/services for Over 10 Years.
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Cellcom Customer Service
2.6/5
Cellcom has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Cellcom's Customer Service
Address
1580 Mid Valley Drive, De Pere, WI 3010
Website
http://www.cellcom.com/
Phone Number
800-236-0055
Quick Insights into Cellcom Customer Service
Cellcom's Customer Service score was rated highest by customers who have used Cellcom's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cellcom's Customer Service score.
Ranked Cellcom Customer Service the Highest
Cellcom Customer Service Score by Gender
Cellcom's Customer Service score was rated 2.2 by Female customers on Comparably.
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Female
2.2/5
Male
N/A
Cellcom Customer Service Score by Ethnicity
Cellcom's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cellcom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Cellcom Customer Service Score by Usage
Cellcom's Customer Service score was rated 2.8 stars by customers who have used Cellcom's products/services for Over 10 Years.
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Cellcom as an Employer
3.9/5
Cellcom has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cellcom scored a -40 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Cellcom would recommend the brand to a friend. ENPS measures how likely Cellcom employees would recommend working at Cellcom to a friend.
Net Promoter Score
-40
NPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
