-100
NPS
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Brand Page
Cellebrite
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About Cellebrite's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Cellebrite NPS
Cellebrite's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cellebrite's customers would recommend using the product based on a scale of -100 to 100.
Cellebrite Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cellebrite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 -100 | Jul 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cellebrite Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cellebrite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cellebrite Product Quality
1.5/5
Cellebrite has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cellebrite's overall Product Quality score rated by its users and customers.
Cellebrite Product Information
Cellebrite’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.cellebrite.com
- Company Size
- 201-500 Employees
Cellebrite Pricing
Cellebrite ROI & Value For Money
1.5/5
Cellebrite has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cellebrite's overall ROI score rated by its users and customers.
Cellebrite Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cellebrite Customer Service
1.5/5
Cellebrite has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cellebrite's overall Customer Service score rated by its users and customers.
About Cellebrite's Customer Service
Address
Israel
Website
http://www.cellebrite.com
Consumer vs. Employees
Cellebrite scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cellebrite would recommend the brand to a friend. ENPS measures how likely Cellebrite employees would recommend working at Cellebrite to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
