34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Celonis
Marketing or Exec? Claim Your Free Account
About Celonis' Brand
Celonis reveals and fixes inefficiencies businesses can’t see, enabling them to perform at levels they never thought possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 23 offices worldwide.
Brand at a Glance
82%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Celonis NPS
Celonis's Net Promoter Score (NPS) is a 34 with 59% Promoters, 16% Passives, and 25% Detractors. Net Promoter Score tracks whether Celonis's customers would recommend using the product based on a scale of -100 to 100.
Celonis Overall NPS
| 59% | Promoters |
|---|---|
| 16% | Passives |
| 25% | Detractors |
Celonis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 41 | Dec 2023 | 41 |
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 36 | Feb 2024 | 36 |
Mar 2024 36 | Mar 2024 | 36 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 34 | May 2024 | 34 |
Jun 2024 34 | Jun 2024 | 34 |
Jul 2024 32 | Jul 2024 | 32 |
Oct 2024 33 | Oct 2024 | 33 |
May 2025 33 | May 2025 | 33 |
Jul 2025 35 | Jul 2025 | 35 |
Nov 2025 35 | Nov 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Celonis NPS by Gender
Male customers rated Celonis's NPS 76 points higher than Female customers.
Male
76
Celonis's NPS was rated 76 by Male customers on Comparably.
84%
Promoters
8%
Passives
8%
Detractors
Female
0
Celonis's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Celonis NPS by Ethnicity
Celonis's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Celonis NPS by Age
Celonis's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Celonis NPS by Usage
Celonis's NPS was rated the highest by customers who have used Celonis's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 74 | 1 to 2 Years | 74 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
Celonis Customer Reviews
Out of the 6 Celonis customer reviews 5 were positive and 1 was constructive. Celonis customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Celonis Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Celonis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Celonis Customer Loyalty Score by Gender
Male customers rated Celonis's Customer Loyalty score 20% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Celonis.
Male
93%
Yes
Female
73%
Yes
Celonis Customer Loyalty Score by Ethnicity
Celonis's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Celonis.
82
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
Celonis Customer Loyalty Score by Age
Celonis's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Celonis.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 82% | 31-35 | 82% |
36-40 100% | 36-40 | 100% |
41-45 64% | 41-45 | 64% |
Celonis Customer Loyalty Score by Usage
Celonis's Customer Loyalty score was rated the highest by customers who have used Celonis's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Celonis Customer Loyalty Score by Industry
Celonis's Customer Loyalty score was rated 92% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Celonis Product Quality
4.1/5
Celonis has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Celonis' overall Product Quality score rated by its users and customers.
Celonis Product Information
Celonis’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Celonis's product the highest.
- Website
- https://www.celonis.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into Celonis Product Quality
Celonis's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Celonis' Product Quality.
Ranked Celonis Product Quality the Highest
Ranked Celonis Product Quality the Lowest
Celonis Product Quality Score by Gender
Male customers rated Celonis's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Celonis.
Male
4.5/5
Female
3.8/5
Celonis Product Quality Score by Ethnicity
Celonis's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Celonis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Celonis Product Quality Score by Age
Celonis's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Celonis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 4.4 | 31-35 | 4.4 |
36-40 5 | 36-40 | 5 |
41-45 3.8 | 41-45 | 3.8 |
Celonis Product Quality Score by Usage
Celonis's Product Quality score was rated the highest by customers who have used Celonis's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Celonis Product Quality Score by Industry
Celonis's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Celonis Pricing
Celonis ROI & Value For Money
4.1/5
Celonis has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Celonis' overall ROI score rated by its users and customers.
Celonis Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Celonis ROI
Celonis's ROI score was rated highest by African American/Black customers, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Celonis' ROI score.
Ranked Celonis ROI the Highest
Ranked Celonis ROI the Lowest
Celonis ROI Score by Gender
Male customers rated Celonis's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Celonis.
Male
4.4/5
Female
3.9/5
Celonis ROI Score by Ethnicity
Celonis's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Celonis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Celonis ROI Score by Age
Celonis's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Celonis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.6 | 41-45 | 3.6 |
Celonis ROI Score by Usage
Celonis's ROI score was rated the highest by customers who have used Celonis's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Celonis ROI Score by Industry
Celonis's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Celonis Customer Satisfaction (CSAT)
Celonis Customer Satisfaction (CSAT) Score
80 / 100
Celonis has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Celonis Customer Satisfaction
Celonis's Customer Satisfaction score was rated highest by customers who have used Celonis's products/services for 1 to 2 Years, and rated lowest by customers who have used Celonis's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Celonis' Customer Satisfaction.
Ranked Celonis Customer Satisfaction the Highest
Ranked Celonis Customer Satisfaction the Lowest
Celonis Customer Satisfaction Score by Gender
Female customers rated Celonis's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Celonis.
84 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 0% |
90 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Celonis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Celonis' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Celonis.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Celonis' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Celonis.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Celonis' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Celonis.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Celonis' Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Celonis.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
Celonis Customer Satisfaction Score by Age
Celonis's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Celonis.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 75% |
Celonis Customer Satisfaction Score by Usage
Celonis's Customer Satisfaction score was rated the highest by customers who have used Celonis's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Celonis Customer Satisfaction Score by Industry
Celonis's Customer Satisfaction score was rated 90 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Celonis Customer Satisfaction Score by Industry",
"text": "Celonis's Customer Satisfaction score was rated 90 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "Celonis's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 90
}
]
}Celonis Customer Service
4.1/5
Celonis has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Celonis' overall Customer Service score rated by its users and customers.
About Celonis's Customer Service
Address
New York City, NY 10007
Website
https://www.celonis.com
Celonis's Social Links
Quick Insights into Celonis Customer Service
Celonis's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Celonis' Customer Service score.
Ranked Celonis Customer Service the Highest
Ranked Celonis Customer Service the Lowest
Celonis Customer Service Score by Gender
Male customers rated Celonis's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Celonis.
Male
4.5/5
Female
3.4/5
Celonis Customer Service Score by Ethnicity
Celonis's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Celonis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Celonis Customer Service Score by Age
Celonis's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Celonis.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3 | 41-45 | 3 |
Celonis Customer Service Score by Usage
Celonis's Customer Service score was rated the highest by customers who have used Celonis's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Celonis Customer Service Score by Industry
Celonis's Customer Service score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Celonis as an Employer
4.3/5
Celonis has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Celonis scored a 34 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Celonis would recommend the brand to a friend. ENPS measures how likely Celonis employees would recommend working at Celonis to a friend.
Net Promoter Score
34
NPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
