39
NPS
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Celtra, Inc.
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About Celtra, Inc. Brand
Celtra helps brands make smarter investments through its cloud-based platform that produces, manages, tests, and optimizes digital advertising at scale.
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Celtra, Inc. NPS
Celtra, Inc.'s Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether Celtra, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Celtra, Inc. Overall NPS
| 61% | Promoters |
|---|---|
| 17% | Passives |
| 22% | Detractors |
Celtra, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2020 38 | Aug 2020 | 38 |
Aug 2021 39 | Aug 2021 | 39 |
Sep 2021 32 | Sep 2021 | 32 |
Feb 2022 34 | Feb 2022 | 34 |
May 2022 36 | May 2022 | 36 |
Sep 2024 37 | Sep 2024 | 37 |
Aug 2025 39 | Aug 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Celtra, Inc. NPS by Usage
Celtra, Inc.'s NPS was rated the highest by customers who have used Celtra, Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
Celtra, Inc. Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Celtra, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Celtra, Inc. Product Quality
3.9/5
Celtra, Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Celtra, Inc. Product Information
Celtra, Inc. serves markets in the United States, Asia, Europe, Japan, and United Kingdom. Celtra, Inc. offers products for medium and large sized businesses.
Celtra, Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.celtra.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Big Data
SaaS
Languages Supported
English
Japanese
Product Type
Advertising Software
Display Advertising Software
Celtra, Inc. Pricing
Celtra, Inc. ROI & Value For Money
3.9/5
Celtra, Inc. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Celtra, Inc. overall ROI score rated by its users and customers.
Celtra, Inc. Pricing Plans
Celtra, Inc. has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Celtra, Inc.?
Medium Businesses
Large Enterprises
Quick Insights into Celtra, Inc. ROI
Celtra, Inc.'s ROI score was rated highest by customers from the Tech industry.
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Ranked Celtra, Inc. ROI the Highest
Celtra, Inc. ROI Score by Industry
Celtra, Inc.'s ROI score was rated 4.5 stars by Tech industry customers.
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Celtra, Inc. Customer Satisfaction (CSAT)
Celtra, Inc. Customer Satisfaction (CSAT) Score
33 / 100
Celtra, Inc. has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Celtra, Inc. Customer Service
3.6/5
Celtra, Inc. has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Celtra, Inc.'s Customer Service
Address
545 Boylston Street, Boston, MA 02116
Website
http://www.celtra.com/
Phone Number
1-617-401-2218
Celtra, Inc.'s Social Links
Celtra, Inc. as an Employer
4.4/5
Celtra, Inc. has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Celtra, Inc. scored a 39 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Celtra, Inc. would recommend the brand to a friend. ENPS measures how likely Celtra, Inc. employees would recommend working at Celtra, Inc. to a friend.
Net Promoter Score
39
NPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 64% | Promoters |
|---|---|
| 13% | Passive |
| 23% | Detractors |
