38
NPS
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Cemex
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About Cemex's Brand
Manufacturer of cement and concrete products intended for building materials. The company is engaged in the production, distribution and sale of cement, ready-mix concrete, aggregates, clinker and other related construction materials, delivering high quality cement throughout the world.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Cemex NPS
Cemex's Net Promoter Score (NPS) is a 38 with 67% Promoters, 4% Passives, and 29% Detractors. Net Promoter Score tracks whether Cemex's customers would recommend using the product based on a scale of -100 to 100.
Cemex Overall NPS
| 67% | Promoters |
|---|---|
| 4% | Passives |
| 29% | Detractors |
Cemex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 39 | Jul 2023 | 39 |
Sep 2023 47 | Sep 2023 | 47 |
Oct 2023 41 | Oct 2023 | 41 |
Jan 2024 42 | Jan 2024 | 42 |
May 2024 45 | May 2024 | 45 |
Aug 2024 37 | Aug 2024 | 37 |
Oct 2024 31 | Oct 2024 | 31 |
Dec 2024 37 | Dec 2024 | 37 |
Jan 2025 40 | Jan 2025 | 40 |
Mar 2025 42 | Mar 2025 | 42 |
Aug 2025 36 | Aug 2025 | 36 |
Dec 2025 38 | Dec 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cemex Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cemex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cemex Product Quality
3.6/5
Cemex has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cemex's overall Product Quality score rated by its users and customers.
Cemex Product Information
Cemex’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.cemex.com
- Company Size
- 10,000+ Employees
Cemex Pricing
Cemex ROI & Value For Money
3.3/5
Cemex has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cemex's overall ROI score rated by its users and customers.
Cemex Customer Satisfaction (CSAT)
Cemex Customer Satisfaction (CSAT) Score
46 / 100
Cemex has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
9%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cemex Customer Service
3.3/5
Cemex has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Cemex's Customer Service
Address
66265 Barbados
Website
www.cemex.com
Phone Number
7
Cemex as an Employer
4.6/5
Cemex has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cemex scored a 38 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Cemex would recommend the brand to a friend. ENPS measures how likely Cemex employees would recommend working at Cemex to a friend.
Net Promoter Score
38
NPS Score
| 67% | Promoters |
|---|---|
| 4% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
