-25
NPS
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Cendyn
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About Cendyn's Brand
Cendyn is a cloud-based software and services provider that develops technology platforms for driving sales and marketing performance in the hotel industry.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Cendyn CMO
Cendyn NPS
Cendyn's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Cendyn's customers would recommend using the product based on a scale of -100 to 100.
Cendyn Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Cendyn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Dec 2022 -60 | Dec 2022 | -60 |
Mar 2023 -51 | Mar 2023 | -51 |
Apr 2023 -43 | Apr 2023 | -43 |
Jan 2025 -25 | Jan 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cendyn Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cendyn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cendyn Product Quality
3.6/5
Cendyn has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cendyn's overall Product Quality score rated by its users and customers.
Cendyn Product Information
Cendyn’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.cendyn.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Travel
Cendyn Pricing
Cendyn ROI & Value For Money
3.7/5
Cendyn has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cendyn Customer Satisfaction (CSAT)
Cendyn Customer Satisfaction (CSAT) Score
100 / 100
Cendyn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cendyn Customer Service
3.7/5
Cendyn has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cendyn's overall Customer Service score rated by its users and customers.
About Cendyn's Customer Service
Address
980 N Federal Hwy, 2nd Floor, Boca Raton, FL 33432 USA
Website
https://www.cendyn.com/
Phone Number
561-750-3173
Cendyn's Social Links
Cendyn as an Employer
3.4/5
Cendyn has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Cendyn scored a -25 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Cendyn would recommend the brand to a friend. ENPS measures how likely Cendyn employees would recommend working at Cendyn to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
