28
NPS
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Brand Page
Centage Corporation
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About Centage Corporation's Brand
Centage is a leading provider of Cloud financial software that transforms how businesses budget, forecast, analyze and report.
Brand at a Glance
3.8/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Centage Corporation NPS
Centage Corporation's Net Promoter Score (NPS) is a 28 with 48% Promoters, 32% Passives, and 20% Detractors. Net Promoter Score tracks whether Centage Corporation's customers would recommend using the product based on a scale of -100 to 100.
Centage Corporation Overall NPS
| 48% | Promoters |
|---|---|
| 32% | Passives |
| 20% | Detractors |
Centage Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 28 | Aug 2020 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centage Corporation NPS by Usage
Centage Corporation's NPS was rated 37 points by customers who have used Centage Corporation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
Centage Corporation Product Quality
3.8/5
Centage Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Centage Corporation Product Information
Centage Corporation serves markets in the United States, Canada, and United Kingdom. Centage Corporation supports Web devices and offers products for small and medium sized businesses.
Centage Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://centage.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Productivity
SaaS
Languages Supported
English
Product Type
Business Performance Management Software
Budgeting Software
Financial Reporting Software
Centage Corporation Pricing
Centage Corporation ROI & Value For Money
4.2/5
Centage Corporation has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Centage Corporation Pricing Plans
Centage Corporation has a pricing structure that accommodates small and medium businesses.
Who Uses Centage Corporation?
Small Businesses
Medium Businesses
Centage Corporation Customer Service
5/5
Centage Corporation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Centage Corporation's Customer Service
Address
Suite 202, Natick, MA 01760
Website
http://centage.com/
Phone Number
800.366.5111
Centage Corporation's Social Links
Centage Corporation as an Employer
3.7/5
Centage Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Centage Corporation scored a 28 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Centage Corporation would recommend the brand to a friend. ENPS measures how likely Centage Corporation employees would recommend working at Centage Corporation to a friend.
Net Promoter Score
28
NPS Score
| 48% | Promoters |
|---|---|
| 32% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
