0
NPS
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Centauri Health Solutions
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About Centauri Health Solutions' Brand
A technology-centric company specializing in hosted software solutions, data-driven services, and data management.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Centauri Health Solutions NPS
Centauri Health Solutions's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Centauri Health Solutions's customers would recommend using the product based on a scale of -100 to 100.
Centauri Health Solutions Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Centauri Health Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 50 | Nov 2023 | 50 |
Feb 2024 66 | Feb 2024 | 66 |
Aug 2024 25 | Aug 2024 | 25 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centauri Health Solutions Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Centauri Health Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Centauri Health Solutions Product Quality
2.8/5
Centauri Health Solutions has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Centauri Health Solutions' overall Product Quality score rated by its users and customers.
Centauri Health Solutions Product Information
Centauri Health Solutions’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.centaurihs.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Healthcare
Centauri Health Solutions Pricing
Centauri Health Solutions ROI & Value For Money
2.7/5
Centauri Health Solutions has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Centauri Health Solutions' overall ROI score rated by its users and customers.
Centauri Health Solutions Customer Satisfaction (CSAT)
Centauri Health Solutions Customer Satisfaction (CSAT) Score
50 / 100
Centauri Health Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Centauri Health Solutions Customer Service
2.5/5
Centauri Health Solutions has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Centauri Health Solutions' overall Customer Service score rated by its users and customers.
About Centauri Health Solutions's Customer Service
Address
6263 N. Scottsdale Road Suite 142, Scottsdale, AZ 85250
Website
http://www.centaurihs.com/
Phone Number
(888)447-8908
Centauri Health Solutions as an Employer
3.7/5
Centauri Health Solutions has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Centauri Health Solutions scored a 0 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Centauri Health Solutions would recommend the brand to a friend. ENPS measures how likely Centauri Health Solutions employees would recommend working at Centauri Health Solutions to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 29% | Promoters |
|---|---|
| 57% | Passive |
| 14% | Detractors |
