-25
NPS
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Centennial Bank
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About Centennial Bank's Brand
Centennial Bank is a customer focused bank which provides a broad range of commercial and retail banking and related financial services.
Brand at a Glance
71%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Centennial Bank NPS
Centennial Bank's Net Promoter Score (NPS) is a -25 with 34% Promoters, 7% Passives, and 59% Detractors. Net Promoter Score tracks whether Centennial Bank's customers would recommend using the product based on a scale of -100 to 100.
Centennial Bank Overall NPS
| 34% | Promoters |
|---|---|
| 7% | Passives |
| 59% | Detractors |
Centennial Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -36 | Dec 2022 | -36 |
Feb 2023 -32 | Feb 2023 | -32 |
Mar 2023 -31 | Mar 2023 | -31 |
Apr 2023 -45 | Apr 2023 | -45 |
Jun 2023 -39 | Jun 2023 | -39 |
Jul 2023 -33 | Jul 2023 | -33 |
Jan 2024 -35 | Jan 2024 | -35 |
May 2024 -29 | May 2024 | -29 |
Sep 2024 -32 | Sep 2024 | -32 |
Nov 2024 -36 | Nov 2024 | -36 |
Jan 2025 -28 | Jan 2025 | -28 |
Dec 2025 -25 | Dec 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centennial Bank NPS by Gender
Female customers rated Centennial Bank's NPS 47 points higher than Male customers.
Male
-72
Centennial Bank's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-25
Centennial Bank's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Centennial Bank NPS by Ethnicity
Centennial Bank's NPS was rated -39 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Centennial Bank NPS by Age
Centennial Bank's NPS was rated 25 points by customers ages 66+ on Comparably.
Centennial Bank NPS by Usage
Centennial Bank's NPS was rated the highest by customers who have used Centennial Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
Centennial Bank Customer Reviews
Out of the 2 Centennial Bank customer reviews 0 were positive and 2 were constructive. Centennial Bank customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Centennial Bank Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Centennial Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Centennial Bank Customer Loyalty Score by Gender
Female customers rated Centennial Bank's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Centennial Bank.
Male
74%
Yes
Female
78%
Yes
Centennial Bank Customer Loyalty Score by Ethnicity
Centennial Bank's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Centennial Bank.
78
out of 100
Caucasian
Centennial Bank Customer Loyalty Score by Age
Centennial Bank's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Centennial Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Centennial Bank Customer Loyalty Score by Usage
Centennial Bank's Customer Loyalty score was rated the highest by customers who have used Centennial Bank's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Centennial Bank Product Quality
2.8/5
Centennial Bank has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Centennial Bank Product Information
Centennial Bank’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.my100bank.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Centennial Bank Product Quality
Centennial Bank's Product Quality score was rated highest by customers who have used Centennial Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used Centennial Bank's products/services for 1 to 2 Years.
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Ranked Centennial Bank Product Quality the Highest
Ranked Centennial Bank Product Quality the Lowest
Centennial Bank Product Quality Score by Gender
Female customers rated Centennial Bank's Product Quality score 0.8 stars higher than Male customers.
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Male
1.9/5
Female
2.7/5
Centennial Bank Product Quality Score by Ethnicity
Centennial Bank's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Centennial Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Centennial Bank Product Quality Score by Age
Centennial Bank's Product Quality score was rated 4.4 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Centennial Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.4 | 66+ | 4.4 |
Centennial Bank Product Quality Score by Usage
Centennial Bank's Product Quality score was rated the highest by customers who have used Centennial Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Centennial Bank Pricing
Centennial Bank ROI & Value For Money
2.7/5
Centennial Bank has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Centennial Bank ROI
Centennial Bank's ROI score was rated highest by customers who have used Centennial Bank's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Centennial Bank ROI the Highest
Ranked Centennial Bank ROI the Lowest
Centennial Bank ROI Score by Gender
Female customers rated Centennial Bank's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Centennial Bank.
Male
1.5/5
Female
2.5/5
Centennial Bank ROI Score by Ethnicity
Centennial Bank's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Centennial Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Centennial Bank ROI Score by Age
Centennial Bank's ROI score was rated 3.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Centennial Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.1 | 66+ | 3.1 |
Centennial Bank ROI Score by Usage
Centennial Bank's ROI score was rated the highest by customers who have used Centennial Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Centennial Bank Customer Satisfaction (CSAT)
Centennial Bank Customer Satisfaction (CSAT) Score
56 / 100
Centennial Bank has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
12%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Centennial Bank Customer Satisfaction
Centennial Bank's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers who have used Centennial Bank's products/services for 1 to 2 Years.
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Ranked Centennial Bank Customer Satisfaction the Highest
Ranked Centennial Bank Customer Satisfaction the Lowest
Centennial Bank Customer Satisfaction Score by Gender
Female customers rated Centennial Bank's Customer Satisfaction score 38 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Centennial Bank.
29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Centennial Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Centennial Bank's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Centennial Bank.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
38%
Centennial Bank Customer Satisfaction Score by Age
Centennial Bank's Customer Satisfaction score was rated 75 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Centennial Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 75% |
Centennial Bank Customer Satisfaction Score by Usage
Centennial Bank's Customer Satisfaction score was rated the highest by customers who have used Centennial Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Centennial Bank Customer Service
2.5/5
Centennial Bank has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Centennial Bank's Customer Service
Address
620 Chestnut Street, Conway, AR 72032
Website
http://www.my100bank.com
Phone Number
9707220601
Quick Insights into Centennial Bank Customer Service
Centennial Bank's Customer Service score was rated highest by customers who have used Centennial Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used Centennial Bank's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Centennial Bank's Customer Service score.
Ranked Centennial Bank Customer Service the Highest
Ranked Centennial Bank Customer Service the Lowest
Centennial Bank Customer Service Score by Gender
Female customers rated Centennial Bank's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Centennial Bank.
Male
1.6/5
Female
2.4/5
Centennial Bank Customer Service Score by Ethnicity
Centennial Bank's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Centennial Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Centennial Bank Customer Service Score by Age
Centennial Bank's Customer Service score was rated 3.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Centennial Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Centennial Bank Customer Service Score by Usage
Centennial Bank's Customer Service score was rated the highest by customers who have used Centennial Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Centennial Bank as an Employer
Consumer vs. Employees
Centennial Bank scored a -25 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Centennial Bank would recommend the brand to a friend. ENPS measures how likely Centennial Bank employees would recommend working at Centennial Bank to a friend.
Net Promoter Score
-25
NPS Score
| 34% | Promoters |
|---|---|
| 7% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
