19
NPS
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Center Parcs
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About Center Parcs' Brand
Operator of a chain of holiday villages in the United Kingdom. The company owns and operates holiday villages under the names Oasis Whinfell Forest, Sherwood Forest, Elveden Forest and Longleat Forest. It's holiday villages offer sports and leisure activities, restaurants, bars, retail outlets and hospitality related services.
Brand at a Glance
63%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Center Parcs NPS
Center Parcs's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Center Parcs's customers would recommend using the product based on a scale of -100 to 100.
Center Parcs Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
Center Parcs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 43 | Apr 2023 | 43 |
May 2023 37 | May 2023 | 37 |
Sep 2023 34 | Sep 2023 | 34 |
Nov 2023 25 | Nov 2023 | 25 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 29 | Feb 2024 | 29 |
Apr 2024 22 | Apr 2024 | 22 |
Jul 2024 18 | Jul 2024 | 18 |
Sep 2024 21 | Sep 2024 | 21 |
Jan 2025 20 | Jan 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Center Parcs NPS by Gender
Center Parcs's NPS was rated 0 by Female customers on Comparably.
Female
0
Center Parcs's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Center Parcs's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Center Parcs NPS by Ethnicity
Center Parcs's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Center Parcs NPS by Age
Center Parcs's NPS was rated -34 points by customers ages 18-25 on Comparably.
Center Parcs Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Center Parcs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Center Parcs Customer Loyalty Score by Gender
Center Parcs's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Center Parcs.
Female
55%
Yes
Male
N/A
Yes
Center Parcs Customer Loyalty Score by Ethnicity
Center Parcs's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Center Parcs.
78
out of 100
Caucasian
Center Parcs Customer Loyalty Score by Age
Center Parcs's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Center Parcs.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Center Parcs Product Quality
3.8/5
Center Parcs has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Center Parcs Product Information
Center Parcs’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.centerparcs.co.uk
- Company Size
- 5,001-10,000 Employees
Quick Insights into Center Parcs Product Quality
Center Parcs's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Center Parcs' Product Quality.
Ranked Center Parcs Product Quality the Highest
Center Parcs Product Quality Score by Gender
Center Parcs's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Center Parcs.
Female
4.1/5
Male
N/A
Center Parcs Product Quality Score by Ethnicity
Center Parcs's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Center Parcs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Center Parcs Product Quality Score by Age
Center Parcs's Product Quality score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Center Parcs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Center Parcs Pricing
Center Parcs ROI & Value For Money
3.5/5
Center Parcs has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Center Parcs ROI
Center Parcs's ROI score was rated highest by customers ages 18-25.
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Ranked Center Parcs ROI the Highest
Center Parcs ROI Score by Gender
Center Parcs's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Center Parcs.
Female
2.7/5
Male
N/A
Center Parcs ROI Score by Ethnicity
Center Parcs's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Center Parcs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Center Parcs ROI Score by Age
Center Parcs's ROI score was rated 3.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Center Parcs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Center Parcs Customer Satisfaction (CSAT)
Center Parcs Customer Satisfaction (CSAT) Score
75 / 100
Center Parcs has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Center Parcs Customer Satisfaction
Center Parcs's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Center Parcs' Customer Satisfaction.
Ranked Center Parcs Customer Satisfaction the Highest
Center Parcs Customer Satisfaction Score by Gender
Center Parcs's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Center Parcs.
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Center Parcs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Center Parcs' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Center Parcs.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Center Parcs Customer Service
3.6/5
Center Parcs has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Center Parcs' overall Customer Service score rated by its users and customers.
About Center Parcs's Customer Service
Address
One Edison Rise, Newark, NG22 9DP Bahamas
Website
www.centerparcs.co.uk
Quick Insights into Center Parcs Customer Service
Center Parcs's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Center Parcs' Customer Service score.
Ranked Center Parcs Customer Service the Highest
Center Parcs Customer Service Score by Gender
Center Parcs's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Center Parcs.
Female
3.6/5
Male
N/A
Center Parcs Customer Service Score by Ethnicity
Center Parcs's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Center Parcs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Center Parcs Customer Service Score by Age
Center Parcs's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Center Parcs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Center Parcs as an Employer
4.5/5
Center Parcs has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Center Parcs scored a 19 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Center Parcs would recommend the brand to a friend. ENPS measures how likely Center Parcs employees would recommend working at Center Parcs to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 48% | Promoters |
|---|---|
| 32% | Passive |
| 20% | Detractors |
