-8
NPS
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Centerfield Media
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About Centerfield Media's Brand
Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Centerfield Media CMO
Centerfield Media NPS
Centerfield Media's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Centerfield Media's customers would recommend using the product based on a scale of -100 to 100.
Centerfield Media Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Centerfield Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 75 | Apr 2021 | 75 |
Jun 2021 40 | Jun 2021 | 40 |
Aug 2021 49 | Aug 2021 | 49 |
Oct 2021 43 | Oct 2021 | 43 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 33 | Jan 2022 | 33 |
Aug 2022 20 | Aug 2022 | 20 |
Apr 2023 9 | Apr 2023 | 9 |
Jun 2024 -1 | Jun 2024 | -1 |
Oct 2025 -8 | Oct 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centerfield Media NPS by Gender
Centerfield Media's NPS was rated 25 by Male customers on Comparably.
Male
25
Centerfield Media's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Centerfield Media's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Centerfield Media NPS by Usage
Centerfield Media's NPS was rated 0 points by customers who have used Centerfield Media's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Centerfield Media Customer Reviews
Out of the 2 Centerfield Media customer reviews 1 was positive and 1 was constructive. Centerfield Media customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Centerfield Media Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Centerfield Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Centerfield Media Customer Loyalty Score by Gender
Centerfield Media's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Centerfield Media Customer Loyalty Score by Usage
Centerfield Media's Customer Loyalty score was rated 40% by customers who have used Centerfield Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Centerfield Media Customer Loyalty Score by Industry
Centerfield Media's Customer Loyalty score was rated 55% by Tech industry customers.
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Centerfield Media Product Quality
3.5/5
Centerfield Media has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Centerfield Media Product Information
Centerfield Media’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Centerfield Media's product the highest.
- Website
- https://www.centerfield.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Media
Quick Insights into Centerfield Media Product Quality
Centerfield Media's Product Quality score was rated highest by Male customers.
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Ranked Centerfield Media Product Quality the Highest
Centerfield Media Product Quality Score by Gender
Centerfield Media's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Centerfield Media Product Quality Score by Usage
Centerfield Media's Product Quality score was rated 2.8 stars by customers who have used Centerfield Media's products/services for Less than 1 Year.
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Centerfield Media Product Quality Score by Industry
Centerfield Media's Product Quality score was rated 3.4 stars by Tech industry customers.
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Centerfield Media Pricing
Centerfield Media ROI & Value For Money
3.5/5
Centerfield Media has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Centerfield Media Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Centerfield Media ROI
Centerfield Media's ROI score was rated highest by Male customers.
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Ranked Centerfield Media ROI the Highest
Centerfield Media ROI Score by Gender
Centerfield Media's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Centerfield Media ROI Score by Usage
Centerfield Media's ROI score was rated 2.8 stars by customers who have used Centerfield Media's products/services for Less than 1 Year.
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Centerfield Media ROI Score by Industry
Centerfield Media's ROI score was rated 3.4 stars by Tech industry customers.
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Centerfield Media Customer Satisfaction (CSAT)
Centerfield Media Customer Satisfaction (CSAT) Score
33 / 100
Centerfield Media has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Centerfield Media Customer Satisfaction
Centerfield Media's Customer Satisfaction score was rated highest by Male customers.
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Ranked Centerfield Media Customer Satisfaction the Highest
Centerfield Media Customer Satisfaction Score by Gender
Centerfield Media's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Centerfield Media Customer Satisfaction Score by Industry
Centerfield Media's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Centerfield Media Customer Service
3.7/5
Centerfield Media has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Centerfield Media's Customer Service
Address
12130 Millennium Drive, Ste 600, Los Angeles, CA 90094
Website
https://www.centerfield.com/
Centerfield Media's Social Links
Quick Insights into Centerfield Media Customer Service
Centerfield Media's Customer Service score was rated highest by Male customers.
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Ranked Centerfield Media Customer Service the Highest
Centerfield Media Customer Service Score by Gender
Centerfield Media's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Centerfield Media Customer Service Score by Usage
Centerfield Media's Customer Service score was rated 3.1 stars by customers who have used Centerfield Media's products/services for Less than 1 Year.
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Centerfield Media Customer Service Score by Industry
Centerfield Media's Customer Service score was rated 3.6 stars by Tech industry customers.
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Centerfield Media as an Employer
3.2/5
Centerfield Media has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Centerfield Media scored a -8 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Centerfield Media would recommend the brand to a friend. ENPS measures how likely Centerfield Media employees would recommend working at Centerfield Media to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
