0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Centers for Disease Control and Prevention
Marketing or Exec? Claim Your Free Account
About Centers for Disease Control and Prevention's Brand
Centers for Disease Control and Prevention develops protection and safety methods to protect America from health and safety threats.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Centers for Disease Control and Prevention NPS
Centers for Disease Control and Prevention's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Centers for Disease Control and Prevention's customers would recommend using the product based on a scale of -100 to 100.
Centers for Disease Control and Prevention Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Centers for Disease Control and Prevention NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centers for Disease Control and Prevention Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Centers for Disease Control and Prevention users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Centers for Disease Control and Prevention Product Quality
5/5
Centers for Disease Control and Prevention has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Centers for Disease Control and Prevention's overall Product Quality score rated by its users and customers.
Centers for Disease Control and Prevention Product Information
Centers for Disease Control and Prevention’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.cdc.gov/
- Company Size
- 10,000+ Employees
Industry
Business Services
Enterprise
Government & Legal
Healthcare
Centers for Disease Control and Prevention Pricing
Centers for Disease Control and Prevention ROI & Value For Money
5/5
Centers for Disease Control and Prevention has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Centers for Disease Control and Prevention's overall ROI score rated by its users and customers.
Centers for Disease Control and Prevention Customer Satisfaction (CSAT)
Centers for Disease Control and Prevention Customer Satisfaction (CSAT) Score
100 / 100
Centers for Disease Control and Prevention has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Centers for Disease Control and Prevention Customer Service
5/5
Centers for Disease Control and Prevention has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Centers for Disease Control and Prevention's overall Customer Service score rated by its users and customers.
About Centers for Disease Control and Prevention's Customer Service
Address
Atlanta, GA
Website
http://www.cdc.gov/
Centers for Disease Control and Prevention as an Employer
3.0/5
Centers for Disease Control and Prevention has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Centers for Disease Control and Prevention
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Centers for Disease Control and Prevention scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Centers for Disease Control and Prevention would recommend the brand to a friend. ENPS measures how likely Centers for Disease Control and Prevention employees would recommend working at Centers for Disease Control and Prevention to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
