-45
NPS
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Centers for Medicare & Medicaid Services
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About Centers for Medicare & Medicaid Services' Brand
Centers for Medicare & Medicaid Services provides technical guidance to develop and evaluate healthcare financing programs and policies.
Brand at a Glance
66%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Centers for Medicare & Medicaid Services NPS
Centers for Medicare & Medicaid Services's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether Centers for Medicare & Medicaid Services's customers would recommend using the product based on a scale of -100 to 100.
Centers for Medicare & Medicaid Services Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
Centers for Medicare & Medicaid Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Nov 2023 -71 | Nov 2023 | -71 |
Apr 2024 -50 | Apr 2024 | -50 |
Oct 2025 -44 | Oct 2025 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centers for Medicare & Medicaid Services Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Centers for Medicare & Medicaid Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Centers for Medicare & Medicaid Services Product Quality
2.7/5
Centers for Medicare & Medicaid Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Centers for Medicare & Medicaid Services' overall Product Quality score rated by its users and customers.
Centers for Medicare & Medicaid Services Product Information
Centers for Medicare & Medicaid Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://cms.gov/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Centers for Medicare & Medicaid Services Pricing
Centers for Medicare & Medicaid Services ROI & Value For Money
2.5/5
Centers for Medicare & Medicaid Services has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Centers for Medicare & Medicaid Services' overall ROI score rated by its users and customers.
Centers for Medicare & Medicaid Services Customer Satisfaction (CSAT)
Centers for Medicare & Medicaid Services Customer Satisfaction (CSAT) Score
43 / 100
Centers for Medicare & Medicaid Services has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Centers for Medicare & Medicaid Services Customer Service
2.7/5
Centers for Medicare & Medicaid Services has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Centers for Medicare & Medicaid Services' overall Customer Service score rated by its users and customers.
About Centers for Medicare & Medicaid Services's Customer Service
Address
7500 Security Boulevard, Baltimore, MD
Website
http://cms.gov/
Phone Number
4107860286
Centers for Medicare & Medicaid Services as an Employer
Consumer vs. Employees
Centers for Medicare & Medicaid Services scored a -45 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Centers for Medicare & Medicaid Services would recommend the brand to a friend. ENPS measures how likely Centers for Medicare & Medicaid Services employees would recommend working at Centers for Medicare & Medicaid Services to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 67% | Promoters |
|---|---|
| 20% | Passive |
| 13% | Detractors |
