-10
NPS
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CenterState Bank
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About CenterState Bank's Brand
CenterState Bank is a public banks serving both businesses and individuals.
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
CenterState Bank NPS
CenterState Bank's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether CenterState Bank's customers would recommend using the product based on a scale of -100 to 100.
CenterState Bank Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
CenterState Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Sep 2023 -71 | Sep 2023 | -71 |
Feb 2024 -50 | Feb 2024 | -50 |
Oct 2024 -33 | Oct 2024 | -33 |
Mar 2025 -20 | Mar 2025 | -20 |
Dec 2025 -9 | Dec 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CenterState Bank Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of CenterState Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CenterState Bank Product Quality
3.1/5
CenterState Bank has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CenterState Bank's overall Product Quality score rated by its users and customers.
CenterState Bank Product Information
CenterState Bank’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://centerstatebank.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
CenterState Bank Pricing
CenterState Bank ROI & Value For Money
3/5
CenterState Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CenterState Bank's overall ROI score rated by its users and customers.
CenterState Bank Customer Satisfaction (CSAT)
CenterState Bank Customer Satisfaction (CSAT) Score
100 / 100
CenterState Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CenterState Bank Customer Service
3.1/5
CenterState Bank has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CenterState Bank's overall Customer Service score rated by its users and customers.
About CenterState Bank's Customer Service
Address
1101 FIRST ST. S., SUITE 202, Winter Haven, FL
Website
http://centerstatebank.com
Phone Number
863-419-7750
CenterState Bank as an Employer
4.6/5
CenterState Bank has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CenterState Bank scored a -10 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of CenterState Bank would recommend the brand to a friend. ENPS measures how likely CenterState Bank employees would recommend working at CenterState Bank to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
