-76
NPS
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CenterWell
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About CenterWell's Brand
CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, the largest provider of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc., CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Visit us at CenterWellCareers.com.
Brand at a Glance
61%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CenterWell NPS
CenterWell's Net Promoter Score (NPS) is a -76 with 12% Promoters, 0% Passives, and 88% Detractors. Net Promoter Score tracks whether CenterWell's customers would recommend using the product based on a scale of -100 to 100.
CenterWell Overall NPS
| 12% | Promoters |
|---|---|
| 0% | Passives |
| 88% | Detractors |
CenterWell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -53 | Feb 2024 | -53 |
Mar 2024 -57 | Mar 2024 | -57 |
Apr 2024 -61 | Apr 2024 | -61 |
May 2024 -67 | May 2024 | -67 |
Jun 2024 -71 | Jun 2024 | -71 |
Jul 2024 -73 | Jul 2024 | -73 |
Jan 2025 -73 | Jan 2025 | -73 |
Mar 2025 -73 | Mar 2025 | -73 |
May 2025 -75 | May 2025 | -75 |
Jul 2025 -75 | Jul 2025 | -75 |
Aug 2025 -75 | Aug 2025 | -75 |
Sep 2025 -77 | Sep 2025 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CenterWell NPS by Gender
Female customers rated CenterWell's NPS 40 points higher than Male customers.
Male
-100
CenterWell's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-60
CenterWell's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
CenterWell NPS by Ethnicity
CenterWell's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
African American/Black -34 | African American/Black | -34 |
Other -100 | Other | -100 |
CenterWell NPS by Age
CenterWell's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
CenterWell NPS by Usage
CenterWell's NPS was rated the highest by customers who have used CenterWell's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
CenterWell Customer Reviews
Out of the 4 CenterWell customer reviews 0 were positive and 4 were constructive. CenterWell customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CenterWell Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of CenterWell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CenterWell Customer Loyalty Score by Gender
Female customers rated CenterWell's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CenterWell.
Male
58%
Yes
Female
64%
Yes
CenterWell Customer Loyalty Score by Ethnicity
CenterWell's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CenterWell.
59
out of 100
Caucasian
100
out of 100
African American/Black
46
out of 100
Other
CenterWell Customer Loyalty Score by Age
CenterWell's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CenterWell.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 82% | 56-60 | 82% |
61-65 49% | 61-65 | 49% |
66+ 40% | 66+ | 40% |
CenterWell Customer Loyalty Score by Usage
CenterWell's Customer Loyalty score was rated the highest by customers who have used CenterWell's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CenterWell Customer Loyalty Score by Industry
CenterWell's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CenterWell Product Quality
1.5/5
CenterWell has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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CenterWell Product Information
CenterWell’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CenterWell's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated CenterWell the lowest at 2.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into CenterWell Product Quality
CenterWell's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked CenterWell Product Quality the Highest
Ranked CenterWell Product Quality the Lowest
CenterWell Product Quality Score by Gender
Female customers rated CenterWell's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CenterWell.
Male
1.5/5
Female
1.9/5
CenterWell Product Quality Score by Ethnicity
CenterWell's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CenterWell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
CenterWell Product Quality Score by Age
CenterWell's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CenterWell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.7 | 46-50 | 2.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CenterWell Product Quality Score by Usage
CenterWell's Product Quality score was rated the highest by customers who have used CenterWell's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CenterWell Product Quality Score by Industry
CenterWell's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CenterWell Pricing
CenterWell ROI & Value For Money
1.5/5
CenterWell has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CenterWell's overall ROI score rated by its users and customers.
CenterWell Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from CenterWell.
Quick Insights into CenterWell ROI
CenterWell's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked CenterWell ROI the Highest
Ranked CenterWell ROI the Lowest
CenterWell ROI Score by Gender
Female customers rated CenterWell's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CenterWell.
Male
1.5/5
Female
1.7/5
CenterWell ROI Score by Ethnicity
CenterWell's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CenterWell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
CenterWell ROI Score by Age
CenterWell's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CenterWell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3 | 46-50 | 3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CenterWell ROI Score by Usage
CenterWell's ROI score was rated the highest by customers who have used CenterWell's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CenterWell ROI Score by Industry
CenterWell's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CenterWell Customer Satisfaction (CSAT)
CenterWell Customer Satisfaction (CSAT) Score
16 / 100
CenterWell has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CenterWell Customer Satisfaction
CenterWell's Customer Satisfaction score was rated highest by customers who have used CenterWell's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked CenterWell's Customer Satisfaction.
Ranked CenterWell Customer Satisfaction the Highest
Ranked CenterWell Customer Satisfaction the Lowest
CenterWell Customer Satisfaction Score by Gender
Female customers rated CenterWell's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CenterWell.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 83% |
28 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 65% |
CenterWell Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CenterWell's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CenterWell.
15 / 100
Very Satisfied
5%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
74%
CSAT according to African American/Black
CenterWell's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
CenterWell's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CenterWell.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
CenterWell Customer Satisfaction Score by Age
CenterWell's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CenterWell.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
CenterWell Customer Satisfaction Score by Usage
CenterWell's Customer Satisfaction score was rated the highest by customers who have used CenterWell's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CenterWell Customer Satisfaction Score by Industry
CenterWell's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CenterWell Customer Satisfaction Score by Industry",
"text": "CenterWell's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CenterWell's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
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"scoreClassName": "max",
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}CenterWell Customer Service
1.5/5
CenterWell has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CenterWell's overall Customer Service score rated by its users and customers.
About CenterWell's Customer Service
Address
5200 Southpoint Dr, Louisville, KY 40229
Website
https://www.centerwellcareers.com/
Phone Number
770.951.6450
CenterWell's Social Links
Quick Insights into CenterWell Customer Service
CenterWell's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked CenterWell's Customer Service score.
Ranked CenterWell Customer Service the Highest
Ranked CenterWell Customer Service the Lowest
CenterWell Customer Service Score by Gender
Female customers rated CenterWell's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CenterWell.
Male
1.5/5
Female
1.6/5
CenterWell Customer Service Score by Ethnicity
CenterWell's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CenterWell.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
CenterWell Customer Service Score by Age
CenterWell's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CenterWell.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CenterWell Customer Service Score by Usage
CenterWell's Customer Service score was rated the highest by customers who have used CenterWell's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CenterWell Customer Service Score by Industry
CenterWell's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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CenterWell as an Employer
4.7/5
CenterWell has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CenterWell scored a -76 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of CenterWell would recommend the brand to a friend. ENPS measures how likely CenterWell employees would recommend working at CenterWell to a friend.
Net Promoter Score
-76
NPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
68
eNPS Score
| 76% | Promoters |
|---|---|
| 16% | Passive |
| 8% | Detractors |
