50
NPS
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Centier Bank
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About Centier Bank's Brand
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Centier Bank NPS
Centier Bank's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Centier Bank's customers would recommend using the product based on a scale of -100 to 100.
Centier Bank Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Centier Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 25 | Mar 2023 | 25 |
Jun 2023 33 | Jun 2023 | 33 |
Dec 2023 40 | Dec 2023 | 40 |
Feb 2025 45 | Feb 2025 | 45 |
Dec 2025 50 | Dec 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centier Bank NPS by Gender
Centier Bank's NPS was rated -34 by Male customers on Comparably.
Male
-34
Centier Bank's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Centier Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Centier Bank NPS by Ethnicity
Centier Bank's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Centier Bank NPS by Usage
Centier Bank's NPS was rated 34 points by customers who have used Centier Bank's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Centier Bank Customer Reviews
Out of the 2 Centier Bank customer reviews 1 was positive and 1 was constructive. Centier Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Centier Bank Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Centier Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Centier Bank Customer Loyalty Score by Gender
Centier Bank's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Centier Bank Customer Loyalty Score by Ethnicity
Centier Bank's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Centier Bank.
78
out of 100
Caucasian
Centier Bank Customer Loyalty Score by Usage
Centier Bank's Customer Loyalty score was rated 70% by customers who have used Centier Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Centier Bank Product Quality
3.5/5
Centier Bank has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Centier Bank Product Information
Centier Bank’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.centier.com
- Company Size
- 501-1,000 Employees
Quick Insights into Centier Bank Product Quality
Centier Bank's Product Quality score was rated highest by customers who have used Centier Bank's products/services for 2 to 5 Years.
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Ranked Centier Bank Product Quality the Highest
Centier Bank Product Quality Score by Gender
Centier Bank's Product Quality score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Centier Bank Product Quality Score by Ethnicity
Centier Bank's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Centier Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Centier Bank Product Quality Score by Usage
Centier Bank's Product Quality score was rated 3.8 stars by customers who have used Centier Bank's products/services for 2 to 5 Years.
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Centier Bank Pricing
Centier Bank ROI & Value For Money
3.7/5
Centier Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Centier Bank ROI
Centier Bank's ROI score was rated highest by customers who have used Centier Bank's products/services for 2 to 5 Years.
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Ranked Centier Bank ROI the Highest
Centier Bank ROI Score by Gender
Centier Bank's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Centier Bank ROI Score by Ethnicity
Centier Bank's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Centier Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Centier Bank ROI Score by Usage
Centier Bank's ROI score was rated 4 stars by customers who have used Centier Bank's products/services for 2 to 5 Years.
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Centier Bank Customer Satisfaction (CSAT)
Centier Bank Customer Satisfaction (CSAT) Score
64 / 100
Centier Bank has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Centier Bank Customer Satisfaction
Centier Bank's Customer Satisfaction score was rated highest by customers who have used Centier Bank's products/services for 2 to 5 Years.
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Ranked Centier Bank Customer Satisfaction the Highest
Centier Bank Customer Satisfaction Score by Gender
Centier Bank's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Centier Bank.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Centier Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Centier Bank's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Centier Bank.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Centier Bank Customer Satisfaction Score by Usage
Centier Bank's Customer Satisfaction score was rated 67 points by customers who have used Centier Bank's products/services for 2 to 5 Years.
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Centier Bank Customer Service
3.7/5
Centier Bank has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Centier Bank's Customer Service
Website
http://www.centier.com
Quick Insights into Centier Bank Customer Service
Centier Bank's Customer Service score was rated highest by customers who have used Centier Bank's products/services for 2 to 5 Years.
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Ranked Centier Bank Customer Service the Highest
Centier Bank Customer Service Score by Gender
Centier Bank's Customer Service score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Centier Bank Customer Service Score by Ethnicity
Centier Bank's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Centier Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Centier Bank Customer Service Score by Usage
Centier Bank's Customer Service score was rated 4.1 stars by customers who have used Centier Bank's products/services for 2 to 5 Years.
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Centier Bank as an Employer
Consumer vs. Employees
Centier Bank scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Centier Bank would recommend the brand to a friend. ENPS measures how likely Centier Bank employees would recommend working at Centier Bank to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
