-56
NPS
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CentraCare
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About CentraCare's Brand
Find Your Purpose at CentraCare Change lives and improve health through rewarding opportunities that inspire you to be your best. Find purpose in your work by improving the health of your community. If you are fulfilled by helping others and inspired by our promise to listen, then serve, guide and heal you will find your purpose at CentraCare.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
CentraCare NPS
CentraCare's Net Promoter Score (NPS) is a -56 with 11% Promoters, 22% Passives, and 67% Detractors. Net Promoter Score tracks whether CentraCare's customers would recommend using the product based on a scale of -100 to 100.
CentraCare Overall NPS
| 11% | Promoters |
|---|---|
| 22% | Passives |
| 67% | Detractors |
CentraCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Oct 2023 -66 | Oct 2023 | -66 |
Aug 2024 -50 | Aug 2024 | -50 |
Feb 2025 -34 | Feb 2025 | -34 |
Apr 2025 -43 | Apr 2025 | -43 |
Aug 2025 -50 | Aug 2025 | -50 |
Nov 2025 -55 | Nov 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CentraCare NPS by Ethnicity
CentraCare's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
CentraCare NPS by Age
CentraCare's NPS was rated 0 points by customers ages 51-55 on Comparably.
CentraCare Customer Reviews
Out of the 2 CentraCare customer reviews 2 were positive and 0 were constructive. CentraCare customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CentraCare Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CentraCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CentraCare Customer Loyalty Score by Ethnicity
CentraCare's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CentraCare.
100
out of 100
Caucasian
CentraCare Customer Loyalty Score by Age
CentraCare's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CentraCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
CentraCare Customer Loyalty Score by Industry
CentraCare's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CentraCare Product Quality
3/5
CentraCare has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CentraCare's overall Product Quality score rated by its users and customers.
CentraCare Product Information
CentraCare’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CentraCare's product the highest.
- Website
- https://centracare.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into CentraCare Product Quality
CentraCare's Product Quality score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked CentraCare's Product Quality.
Ranked CentraCare Product Quality the Highest
CentraCare Product Quality Score by Ethnicity
CentraCare's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CentraCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
CentraCare Product Quality Score by Age
CentraCare's Product Quality score was rated 4.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CentraCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.3 | 51-55 | 4.3 |
CentraCare Product Quality Score by Industry
CentraCare's Product Quality score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CentraCare Pricing
CentraCare ROI & Value For Money
3/5
CentraCare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CentraCare's overall ROI score rated by its users and customers.
CentraCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CentraCare ROI
CentraCare's ROI score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked CentraCare's ROI score.
Ranked CentraCare ROI the Highest
CentraCare ROI Score by Ethnicity
CentraCare's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CentraCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
CentraCare ROI Score by Age
CentraCare's ROI score was rated 4.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CentraCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
CentraCare ROI Score by Industry
CentraCare's ROI score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CentraCare Customer Satisfaction (CSAT)
CentraCare Customer Satisfaction (CSAT) Score
50 / 100
CentraCare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CentraCare Customer Satisfaction
CentraCare's Customer Satisfaction score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked CentraCare's Customer Satisfaction.
Ranked CentraCare Customer Satisfaction the Highest
CentraCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CentraCare's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CentraCare.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CentraCare Customer Satisfaction Score by Age
CentraCare's Customer Satisfaction score was rated 100 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CentraCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 100% |
CentraCare Customer Satisfaction Score by Industry
CentraCare's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "CentraCare Customer Satisfaction Score by Industry",
"text": "CentraCare's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "CentraCare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}CentraCare Customer Service
3/5
CentraCare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CentraCare's overall Customer Service score rated by its users and customers.
About CentraCare's Customer Service
Address
1406 6th Ave N, Saint Cloud, MN 56303
Website
https://centracare.com
Phone Number
13202512700
Quick Insights into CentraCare Customer Service
CentraCare's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked CentraCare's Customer Service score.
Ranked CentraCare Customer Service the Highest
CentraCare Customer Service Score by Ethnicity
CentraCare's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CentraCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
CentraCare Customer Service Score by Age
CentraCare's Customer Service score was rated 4.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CentraCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
CentraCare Customer Service Score by Industry
CentraCare's Customer Service score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CentraCare as an Employer
2.8/5
CentraCare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CentraCare scored a -56 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of CentraCare would recommend the brand to a friend. ENPS measures how likely CentraCare employees would recommend working at CentraCare to a friend.
Net Promoter Score
-56
NPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
