-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CenTrak
Marketing or Exec? Claim Your Free Account
About CenTrak's Brand
What makes CenTrak the Smarter RTLS? Healthcare Focused -- Engineered to meet the demands of healthcare and complex indoor environments.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
CenTrak NPS
CenTrak's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether CenTrak's customers would recommend using the product based on a scale of -100 to 100.
CenTrak Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
CenTrak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CenTrak Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CenTrak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CenTrak Product Quality
2.5/5
CenTrak has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CenTrak's overall Product Quality score rated by its users and customers.
CenTrak Product Information
CenTrak’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.centrak.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
CenTrak Pricing
CenTrak ROI & Value For Money
3/5
CenTrak has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CenTrak's overall ROI score rated by its users and customers.
CenTrak Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CenTrak Customer Service
3.5/5
CenTrak has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CenTrak's overall Customer Service score rated by its users and customers.
About CenTrak's Customer Service
Address
125 Pheasant Run, Newtown, PA
Website
http://www.centrak.com
Phone Number
12153590659
Consumer vs. Employees
CenTrak scored a -34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of CenTrak would recommend the brand to a friend. ENPS measures how likely CenTrak employees would recommend working at CenTrak to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
