0
NPS
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Central City Concern
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About Central City Concern's Brand
Provide pathways to self-sufficiency through active intervention in poverty and homelessness.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Central City Concern NPS
Central City Concern's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Central City Concern's customers would recommend using the product based on a scale of -100 to 100.
Central City Concern Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Central City Concern NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
Mar 2026 0 | Mar 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Central City Concern Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Central City Concern users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Central City Concern Product Quality
3/5
Central City Concern has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Central City Concern Product Information
Central City Concern’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Central City Concern Pricing
Central City Concern ROI & Value For Money
2.6/5
Central City Concern has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Central City Concern Customer Satisfaction (CSAT)
Central City Concern Customer Satisfaction (CSAT) Score
33 / 100
Central City Concern has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Central City Concern Customer Service
2.6/5
Central City Concern has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Central City Concern's Customer Service
Address
232 NW Sixth Ave, Portland, OR
Website
http://www.centralcityconcern.org/
Phone Number
(503)294-1681
Central City Concern as an Employer
Consumer vs. Employees
Central City Concern scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Central City Concern would recommend the brand to a friend. ENPS measures how likely Central City Concern employees would recommend working at Central City Concern to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
