-100
NPS
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Central Freight Lines
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About Central Freight Lines' Brand
non-union, regional less-than-truckload carrier based in the southwestern United States
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Central Freight Lines NPS
Central Freight Lines's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Central Freight Lines's customers would recommend using the product based on a scale of -100 to 100.
Central Freight Lines Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Central Freight Lines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Central Freight Lines Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Central Freight Lines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Central Freight Lines Product Quality
1.5/5
Central Freight Lines has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Central Freight Lines' overall Product Quality score rated by its users and customers.
Central Freight Lines Product Information
Central Freight Lines’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Central Freight Lines Pricing
Central Freight Lines ROI & Value For Money
1.5/5
Central Freight Lines has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Central Freight Lines' overall ROI score rated by its users and customers.
Central Freight Lines Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Central Freight Lines Customer Service
1.5/5
Central Freight Lines has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Central Freight Lines' overall Customer Service score rated by its users and customers.
About Central Freight Lines's Customer Service
Address
5601 West Waco Drive, Waco, TX
Website
http://www.centralfreight.com/website/
Phone Number
(972) 554-5363
Central Freight Lines as an Employer
3.0/5
Central Freight Lines has a 3.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Central Freight Lines scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Central Freight Lines would recommend the brand to a friend. ENPS measures how likely Central Freight Lines employees would recommend working at Central Freight Lines to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
