-100
NPS
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Centre Pompidou
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About Centre Pompidou's Brand
Centre Pompidou houses one of the most important museums in the world, featuring the leading collection of modern and contemporary art.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Centre Pompidou NPS
Centre Pompidou's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Centre Pompidou's customers would recommend using the product based on a scale of -100 to 100.
Centre Pompidou Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Centre Pompidou NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centre Pompidou Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Centre Pompidou users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Centre Pompidou Product Quality
4/5
Centre Pompidou has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Centre Pompidou's overall Product Quality score rated by its users and customers.
Centre Pompidou Product Information
Centre Pompidou’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Centre Pompidou Pricing
Centre Pompidou ROI & Value For Money
5/5
Centre Pompidou has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Centre Pompidou's overall ROI score rated by its users and customers.
Centre Pompidou Customer Satisfaction (CSAT)
Centre Pompidou Customer Satisfaction (CSAT) Score
100 / 100
Centre Pompidou has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Centre Pompidou Customer Service
5/5
Centre Pompidou has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Centre Pompidou's overall Customer Service score rated by its users and customers.
About Centre Pompidou's Customer Service
Website
https://www.centrepompidou.fr/
Phone Number
+33 1 44 78 12 33
Centre Pompidou as an Employer
Consumer vs. Employees
Centre Pompidou scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Centre Pompidou would recommend the brand to a friend. ENPS measures how likely Centre Pompidou employees would recommend working at Centre Pompidou to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
