-78
NPS
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Century Communities
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About Century Communities' Brand
Century Communities is engaged in homebuilding activities primarily in metropolitan markets in Colorado.
Brand at a Glance
54%
Customer Loyalty
1.7/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Century Communities NPS
Century Communities's Net Promoter Score (NPS) is a -78 with 7% Promoters, 8% Passives, and 85% Detractors. Net Promoter Score tracks whether Century Communities's customers would recommend using the product based on a scale of -100 to 100.
Century Communities Overall NPS
| 7% | Promoters |
|---|---|
| 8% | Passives |
| 85% | Detractors |
Century Communities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -81 | May 2024 | -81 |
Jun 2024 -81 | Jun 2024 | -81 |
Jul 2024 -81 | Jul 2024 | -81 |
Aug 2024 -78 | Aug 2024 | -78 |
Sep 2024 -80 | Sep 2024 | -80 |
Feb 2025 -80 | Feb 2025 | -80 |
Mar 2025 -78 | Mar 2025 | -78 |
May 2025 -78 | May 2025 | -78 |
Jun 2025 -77 | Jun 2025 | -77 |
Jul 2025 -77 | Jul 2025 | -77 |
Sep 2025 -79 | Sep 2025 | -79 |
Oct 2025 -79 | Oct 2025 | -79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Century Communities NPS by Gender
Male customers rated Century Communities's NPS 28 points higher than Female customers.
Male
-67
Century Communities's NPS was rated -67 by Male customers on Comparably.
11%
Promoters
11%
Passives
78%
Detractors
Female
-95
Century Communities's NPS was rated -95 by Female customers on Comparably.
0%
Promoters
5%
Passives
95%
Detractors
Century Communities NPS by Ethnicity
Century Communities's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
African American/Black -51 | African American/Black | -51 |
Other -100 | Other | -100 |
Century Communities NPS by Age
Century Communities's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Century Communities NPS by Usage
Century Communities's NPS was rated the highest by customers who have used Century Communities's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -95 | Less than 1 Year | -95 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Century Communities Customer Reviews
Out of the 7 Century Communities customer reviews 1 was positive and 6 were constructive. Century Communities customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Century Communities Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Century Communities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Century Communities Customer Loyalty Score by Gender
Female customers rated Century Communities's Customer Loyalty score 15% higher than Male customers.
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Male
40%
Yes
Female
55%
Yes
Century Communities Customer Loyalty Score by Ethnicity
Century Communities's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Century Communities.
44
out of 100
Caucasian
70
out of 100
African American/Black
49
out of 100
Other
Century Communities Customer Loyalty Score by Age
Century Communities's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Century Communities.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 46% | 31-35 | 46% |
36-40 82% | 36-40 | 82% |
41-45 33% | 41-45 | 33% |
46-50 10% | 46-50 | 10% |
51-55 40% | 51-55 | 40% |
56-60 40% | 56-60 | 40% |
61-65 78% | 61-65 | 78% |
Century Communities Customer Loyalty Score by Usage
Century Communities's Customer Loyalty score was rated the highest by customers who have used Century Communities's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Century Communities Customer Loyalty Score by Industry
Century Communities's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Century Communities Product Quality
1.7/5
Century Communities has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Century Communities Product Information
Century Communities’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Century Communities's product the highest. Reviewers from the Tech industry rated Century Communities the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Century Communities Product Quality
Century Communities's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
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Ranked Century Communities Product Quality the Highest
Ranked Century Communities Product Quality the Lowest
Century Communities Product Quality Score by Gender
Male customers rated Century Communities's Product Quality score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Century Communities Product Quality Score by Ethnicity
Century Communities's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Century Communities.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
Century Communities Product Quality Score by Age
Century Communities's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Century Communities.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.1 | 61-65 | 2.1 |
Century Communities Product Quality Score by Usage
Century Communities's Product Quality score was rated the highest by customers who have used Century Communities's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Century Communities Product Quality Score by Industry
Century Communities's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Century Communities Pricing
Century Communities ROI & Value For Money
2/5
Century Communities has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Century Communities Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Education industry think that they had the lowest ROI from Century Communities.
Quick Insights into Century Communities ROI
Century Communities's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
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Ranked Century Communities ROI the Highest
Ranked Century Communities ROI the Lowest
Century Communities ROI Score by Gender
Male customers rated Century Communities's ROI score 0.7 stars higher than Female customers.
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Male
2.3/5
Female
1.6/5
Century Communities ROI Score by Ethnicity
Century Communities's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Century Communities.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.8 | Other | 1.8 |
Century Communities ROI Score by Age
Century Communities's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Century Communities.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2 | 56-60 | 2 |
61-65 2.5 | 61-65 | 2.5 |
Century Communities ROI Score by Usage
Century Communities's ROI score was rated 1.8 stars by customers who have used Century Communities's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Century Communities ROI Score by Industry
Century Communities's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Century Communities Customer Satisfaction (CSAT)
Century Communities Customer Satisfaction (CSAT) Score
11 / 100
Century Communities has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
2%
Satisfied
9%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
26%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Century Communities Customer Satisfaction
Century Communities's Customer Satisfaction score was rated highest by customers who have used Century Communities's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Century Communities Customer Satisfaction the Highest
Ranked Century Communities Customer Satisfaction the Lowest
Century Communities Customer Satisfaction Score by Gender
Male customers rated Century Communities's Customer Satisfaction score 18 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Century Communities.
22 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 45% | |
Very Dissatisfied | 33% |
4 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 32% | |
Very Dissatisfied | 59% |
Century Communities Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Century Communities' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
44%
Very Dissatisfied
44%
CSAT according to African American/Black
Century Communities' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to Other
Century Communities' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Century Communities.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
43%
Very Dissatisfied
57%
Century Communities Customer Satisfaction Score by Age
Century Communities's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Century Communities.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 20% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 25% |
Century Communities Customer Satisfaction Score by Usage
Century Communities's Customer Satisfaction score was rated the highest by customers who have used Century Communities's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Century Communities Customer Satisfaction Score by Industry
Century Communities's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Century Communities Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"scoreClassName": "",
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"label": "Education",
"groupId": 515,
"score": 0,
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}Century Communities Customer Service
1.5/5
Century Communities has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Century Communities' overall Customer Service score rated by its users and customers.
About Century Communities's Customer Service
Address
6500 River Place Blvd, Blvd 2, Suite 200, Snowmass Village, CO
Website
http://www.centurycommunities.com/
Phone Number
(512) 930-4041
Quick Insights into Century Communities Customer Service
Century Communities's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Century Communities' Customer Service score.
Ranked Century Communities Customer Service the Highest
Ranked Century Communities Customer Service the Lowest
Century Communities Customer Service Score by Gender
Male customers rated Century Communities's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Century Communities.
Male
1.8/5
Female
1.5/5
Century Communities Customer Service Score by Ethnicity
Century Communities's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Century Communities.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.5 | Other | 1.5 |
Century Communities Customer Service Score by Age
Century Communities's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Century Communities.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.7 | 61-65 | 2.7 |
Century Communities Customer Service Score by Usage
Century Communities's Customer Service score was rated the highest by customers who have used Century Communities's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Century Communities Customer Service Score by Industry
Century Communities's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Century Communities as an Employer
3.9/5
Century Communities has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Century Communities scored a -78 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Century Communities would recommend the brand to a friend. ENPS measures how likely Century Communities employees would recommend working at Century Communities to a friend.
Net Promoter Score
-78
NPS Score
| 7% | Promoters |
|---|---|
| 8% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
