25
NPS
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Cenveo
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About Cenveo's Brand
Cenveo, Inc. operates as a diversified printing company in North America. The company operates through two segments, Envelopes, Forms, and
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cenveo NPS
Cenveo's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Cenveo's customers would recommend using the product based on a scale of -100 to 100.
Cenveo Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Cenveo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
May 2024 0 | May 2024 | 0 |
Jul 2024 25 | Jul 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cenveo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cenveo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cenveo Product Quality
5/5
Cenveo has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cenveo's overall Product Quality score rated by its users and customers.
Cenveo Product Information
Cenveo’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.cenveo.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
Cenveo Pricing
Cenveo ROI & Value For Money
5/5
Cenveo has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cenveo's overall ROI score rated by its users and customers.
Cenveo Customer Satisfaction (CSAT)
Cenveo Customer Satisfaction (CSAT) Score
100 / 100
Cenveo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cenveo Customer Service
5/5
Cenveo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cenveo's overall Customer Service score rated by its users and customers.
About Cenveo's Customer Service
Address
1 Canterbury Green, 201 Broad Street, Stamford, CT
Website
http://www.cenveo.com
Phone Number
(203) 595-3074
Cenveo as an Employer
2.4/5
Cenveo has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Cenveo scored a 25 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Cenveo would recommend the brand to a friend. ENPS measures how likely Cenveo employees would recommend working at Cenveo to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
