19
NPS
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Cepheid
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About Cepheid's Brand
Cepheid is a molecular diagnostics company providing molecular systems and tests for organisms and genetic-based diseases.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Cepheid NPS
Cepheid's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Cepheid's customers would recommend using the product based on a scale of -100 to 100.
Cepheid Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
Cepheid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 30 | Jan 2023 | 30 |
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 22 | Mar 2023 | 22 |
Apr 2023 17 | Apr 2023 | 17 |
May 2023 21 | May 2023 | 21 |
Aug 2023 16 | Aug 2023 | 16 |
Sep 2023 20 | Sep 2023 | 20 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 18 | May 2024 | 18 |
Jul 2024 18 | Jul 2024 | 18 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 20 | Dec 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cepheid NPS by Gender
Cepheid's NPS was rated 12 by Male customers on Comparably.
Male
12
Cepheid's NPS was rated 12 by Male customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Female
N/A
Cepheid's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cepheid NPS by Ethnicity
Cepheid's NPS was rated 50 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 50 | Other | 50 |
Cepheid NPS by Age
Cepheid's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Cepheid NPS by Usage
Cepheid's NPS was rated the highest by customers who have used Cepheid's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Cepheid Customer Reviews
Out of the 2 Cepheid customer reviews 2 were positive and 0 were constructive. Cepheid customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cepheid Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cepheid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cepheid Customer Loyalty Score by Gender
Cepheid's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Cepheid Customer Loyalty Score by Ethnicity
Cepheid's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cepheid.
100
out of 100
Other
Cepheid Customer Loyalty Score by Age
Cepheid's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cepheid.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
41-45 100% | 41-45 | 100% |
Cepheid Customer Loyalty Score by Usage
Cepheid's Customer Loyalty score was rated the highest by customers who have used Cepheid's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cepheid Customer Loyalty Score by Industry
Cepheid's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Cepheid Product Quality
3.9/5
Cepheid has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Cepheid Product Information
Cepheid’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cepheid's product the highest.
- Website
- http://www.cepheid.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Cepheid Product Quality
Cepheid's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 26-30.
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Ranked Cepheid Product Quality the Highest
Ranked Cepheid Product Quality the Lowest
Cepheid Product Quality Score by Gender
Cepheid's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Cepheid Product Quality Score by Ethnicity
Cepheid's Product Quality score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cepheid.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Cepheid Product Quality Score by Age
Cepheid's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cepheid.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
41-45 5 | 41-45 | 5 |
Cepheid Product Quality Score by Usage
Cepheid's Product Quality score was rated the highest by customers who have used Cepheid's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Cepheid Product Quality Score by Industry
Cepheid's Product Quality score was rated 5 stars by Healthcare, Hospitals and Medicine industry customers.
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Cepheid Pricing
Cepheid ROI & Value For Money
4.1/5
Cepheid has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Cepheid Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Cepheid ROI
Cepheid's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 26-30.
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Ranked Cepheid ROI the Highest
Ranked Cepheid ROI the Lowest
Cepheid ROI Score by Gender
Cepheid's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Cepheid ROI Score by Ethnicity
Cepheid's ROI score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cepheid.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Cepheid ROI Score by Age
Cepheid's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cepheid.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
41-45 4.6 | 41-45 | 4.6 |
Cepheid ROI Score by Usage
Cepheid's ROI score was rated the highest by customers who have used Cepheid's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Cepheid ROI Score by Industry
Cepheid's ROI score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Cepheid Customer Satisfaction (CSAT)
Cepheid Customer Satisfaction (CSAT) Score
63 / 100
Cepheid has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
5%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cepheid Customer Satisfaction
Cepheid's Customer Satisfaction score was rated highest by Other customers.
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Ranked Cepheid Customer Satisfaction the Highest
Cepheid Customer Satisfaction Score by Gender
Cepheid's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cepheid.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Cepheid Customer Satisfaction Score by Ethnicity
CSAT according to Other
Cepheid's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Cepheid Customer Satisfaction Score by Usage
Cepheid's Customer Satisfaction score was rated 34 points by customers who have used Cepheid's products/services for Less than 1 Year.
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Cepheid Customer Service
4.1/5
Cepheid has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Cepheid's Customer Service
Address
904 Caribbean Drive, Sunnyvale, CA
Website
http://www.cepheid.com
Phone Number
4085416439
Quick Insights into Cepheid Customer Service
Cepheid's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 26-30.
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Ranked Cepheid Customer Service the Highest
Ranked Cepheid Customer Service the Lowest
Cepheid Customer Service Score by Gender
Cepheid's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cepheid.
Male
3.6/5
Female
N/A
Cepheid Customer Service Score by Ethnicity
Cepheid's Customer Service score was rated 4.4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cepheid.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.4 | Other | 4.4 |
Cepheid Customer Service Score by Age
Cepheid's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cepheid.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
41-45 4.3 | 41-45 | 4.3 |
Cepheid Customer Service Score by Usage
Cepheid's Customer Service score was rated the highest by customers who have used Cepheid's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Cepheid Customer Service Score by Industry
Cepheid's Customer Service score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Cepheid as an Employer
2.8/5
Cepheid has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Cepheid scored a 19 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Cepheid would recommend the brand to a friend. ENPS measures how likely Cepheid employees would recommend working at Cepheid to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 28% | Promoters |
|---|---|
| 21% | Passive |
| 51% | Detractors |
