31
NPS
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CERN
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About CERN's Brand
CERN provides particle accelerators and other infrastructure needed for high-energy physics research.
Brand at a Glance
70%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
CERN NPS
CERN's Net Promoter Score (NPS) is a 31 with 60% Promoters, 11% Passives, and 29% Detractors. Net Promoter Score tracks whether CERN's customers would recommend using the product based on a scale of -100 to 100.
CERN Overall NPS
| 60% | Promoters |
|---|---|
| 11% | Passives |
| 29% | Detractors |
CERN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 34 | Jul 2023 | 34 |
Sep 2023 33 | Sep 2023 | 33 |
Nov 2023 35 | Nov 2023 | 35 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 29 | Apr 2024 | 29 |
Nov 2024 31 | Nov 2024 | 31 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 30 | Feb 2025 | 30 |
Jun 2025 30 | Jun 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CERN NPS by Gender
CERN's NPS was rated 21 by Male customers on Comparably.
Male
21
CERN's NPS was rated 21 by Male customers on Comparably.
57%
Promoters
7%
Passives
36%
Detractors
Female
N/A
CERN's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CERN NPS by Ethnicity
CERN's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
African American/Black -34 | African American/Black | -34 |
CERN NPS by Age
CERN's NPS was rated 24 points by customers ages 18-25 on Comparably.
CERN NPS by Usage
CERN's NPS was rated the highest by customers who have used CERN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
CERN Customer Reviews
Out of the 4 CERN customer reviews 4 were positive and 0 were constructive. CERN customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CERN Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of CERN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CERN Customer Loyalty Score by Gender
CERN's Customer Loyalty score was rated 72 by Male customers on Comparably.
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Male
72%
Yes
Female
N/A
Yes
CERN Customer Loyalty Score by Ethnicity
CERN's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
CERN Customer Loyalty Score by Age
CERN's Customer Loyalty score was rated 87% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
CERN Customer Loyalty Score by Usage
CERN's Customer Loyalty score was rated the highest by customers who have used CERN's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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CERN Customer Loyalty Score by Industry
CERN's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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CERN Product Quality
4.1/5
CERN has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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CERN Product Information
CERN’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CERN's product the highest. Reviewers from the Accounting industry rated CERN the lowest at 3.2.
- Website
- http://www.cern.ch
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Productivity
Quick Insights into CERN Product Quality
CERN's Product Quality score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked CERN Product Quality the Highest
Ranked CERN Product Quality the Lowest
CERN Product Quality Score by Gender
CERN's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
CERN Product Quality Score by Ethnicity
CERN's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CERN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 1.8 | African American/Black | 1.8 |
CERN Product Quality Score by Age
CERN's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CERN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
CERN Product Quality Score by Usage
CERN's Product Quality score was rated the highest by customers who have used CERN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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CERN Product Quality Score by Industry
CERN's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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CERN Pricing
CERN ROI & Value For Money
4/5
CERN has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CERN Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from CERN.
Quick Insights into CERN ROI
CERN's ROI score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked CERN ROI the Highest
Ranked CERN ROI the Lowest
CERN ROI Score by Gender
CERN's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
CERN ROI Score by Ethnicity
CERN's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CERN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 3.3 | African American/Black | 3.3 |
CERN ROI Score by Age
CERN's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
CERN ROI Score by Usage
CERN's ROI score was rated the highest by customers who have used CERN's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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CERN ROI Score by Industry
CERN's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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CERN Customer Satisfaction (CSAT)
CERN Customer Satisfaction (CSAT) Score
85 / 100
CERN has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
1%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CERN Customer Satisfaction
CERN's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked CERN Customer Satisfaction the Highest
Ranked CERN Customer Satisfaction the Lowest
CERN Customer Satisfaction Score by Gender
CERN's Customer Satisfaction score was rated 59 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CERN.
59 / 100
MaleVery Satisfied | 51% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
CERN Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CERN's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CERN.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
CERN's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CERN.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
CERN Customer Satisfaction Score by Age
CERN's Customer Satisfaction score was rated 71 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CERN.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% |
CERN Customer Satisfaction Score by Usage
CERN's Customer Satisfaction score was rated the highest by customers who have used CERN's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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CERN Customer Satisfaction Score by Industry
CERN's Customer Satisfaction score was rated 50 points by both Accounting and Tech industry customers.
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{
"title": "CERN Customer Satisfaction Score by Industry",
"text": "CERN's Customer Satisfaction score was rated 50 points by both Accounting and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "CERN's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "CERN's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}CERN Customer Service
3.9/5
CERN has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About CERN's Customer Service
Address
Route de Meyrin 385, 1217,
Website
http://www.cern.ch
Quick Insights into CERN Customer Service
CERN's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked CERN's Customer Service score.
Ranked CERN Customer Service the Highest
Ranked CERN Customer Service the Lowest
CERN Customer Service Score by Gender
CERN's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CERN.
Male
4.1/5
Female
N/A
CERN Customer Service Score by Ethnicity
CERN's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CERN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 3.5 | African American/Black | 3.5 |
CERN Customer Service Score by Age
CERN's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
CERN Customer Service Score by Usage
CERN's Customer Service score was rated the highest by customers who have used CERN's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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CERN Customer Service Score by Industry
CERN's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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CERN as an Employer
4.1/5
CERN has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
CERN scored a 31 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of CERN would recommend the brand to a friend. ENPS measures how likely CERN employees would recommend working at CERN to a friend.
Net Promoter Score
31
NPS Score
| 60% | Promoters |
|---|---|
| 11% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
