20
NPS
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CertaPro Painters
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About CertaPro Painters' Brand
Certa Pro Paint is an Architecture and Planning company located in 1220 Kirkland Rd, Raleigh, North Carolina, United States.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
CertaPro Painters NPS
CertaPro Painters's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether CertaPro Painters's customers would recommend using the product based on a scale of -100 to 100.
CertaPro Painters Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
CertaPro Painters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2025 20 | Jan 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CertaPro Painters NPS by Ethnicity
CertaPro Painters's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
CertaPro Painters Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CertaPro Painters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CertaPro Painters Customer Loyalty Score by Ethnicity
CertaPro Painters's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CertaPro Painters.
100
out of 100
Caucasian
CertaPro Painters Product Quality
3.2/5
CertaPro Painters has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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CertaPro Painters Product Information
CertaPro Painters’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://certapro.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Real Estate
Small Business Services
Sports & Entertainment
Quick Insights into CertaPro Painters Product Quality
CertaPro Painters's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CertaPro Painters' Product Quality.
Ranked CertaPro Painters Product Quality the Highest
CertaPro Painters Product Quality Score by Ethnicity
CertaPro Painters's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CertaPro Painters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
CertaPro Painters Pricing
CertaPro Painters ROI & Value For Money
3.5/5
CertaPro Painters has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into CertaPro Painters ROI
CertaPro Painters's ROI score was rated highest by Caucasian customers.
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Ranked CertaPro Painters ROI the Highest
CertaPro Painters ROI Score by Ethnicity
CertaPro Painters's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CertaPro Painters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
CertaPro Painters Customer Satisfaction (CSAT)
CertaPro Painters Customer Satisfaction (CSAT) Score
75 / 100
CertaPro Painters has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CertaPro Painters Customer Satisfaction
CertaPro Painters's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CertaPro Painters' Customer Satisfaction.
Ranked CertaPro Painters Customer Satisfaction the Highest
CertaPro Painters Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CertaPro Painters' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CertaPro Painters.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CertaPro Painters Customer Service
3/5
CertaPro Painters has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About CertaPro Painters's Customer Service
Address
111M Carpenter Dr #200A, Sterling, VA
Website
https://certapro.com
Phone Number
(703) 777-1874
Quick Insights into CertaPro Painters Customer Service
CertaPro Painters's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CertaPro Painters' Customer Service score.
Ranked CertaPro Painters Customer Service the Highest
CertaPro Painters Customer Service Score by Ethnicity
CertaPro Painters's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CertaPro Painters.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
CertaPro Painters as an Employer
Consumer vs. Employees
CertaPro Painters scored a 20 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of CertaPro Painters would recommend the brand to a friend. ENPS measures how likely CertaPro Painters employees would recommend working at CertaPro Painters to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 82% | Promoters |
|---|---|
| 0% | Passive |
| 18% | Detractors |
