

Empresa de capital aberto, a Companhia de Bebidas das Américas (Ambev) integra a maior plataforma de produção e comercialização de cervejas do mundo: a Anheuser-Busch InBev.Mantemos operações em 14 países das Américas, a partir de cinco unidades de negócio. Nossa reconhecida excelência em gestão gera retorno aos acionistas e garante atuação sustentável. O maior patrimônio da Ambev é a sua gente. A companhia investe de modo contínuo no desenvolvimento de seus funcionários - aproximadamente 52 mil pessoas (ao final de 2013) no Brasil e em mais 16 países. A gestão dos treinamentos, bem como dos cursos internos e externos, é realizada pela Universidade Ambev, em módulos presenciais e on-line.Todos são incentivados a agir como donos do negócio, buscando os melhores resultados e recebendo o devido reconhecimento com base em méritos. Trabalhamos juntos em busca de um sonho: ser a melhor empresa de bebidas, unindo as pessoas por um mundo melhor.Para realizar esse sonho, estamos alinhados na construção de uma empresa sustentável, com base em dez princípios que são a essência da nossa cultura. Muito além de gerar resultados econômicos para nossos acionistas, temos o objetivo de proporcionar valores e benefícios para a sociedade e para o meio ambiente.Por isso, nossa atuação está sustentada em três pilares: políticas de consumo responsável dos nossos produtos, iniciativas ambientais contínuas e compromisso permanente com as comunidades onde a Ambev está presente.
Cervejaria Ambev's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Cervejaria Ambev's customers would recommend using the product based on a scale of -100 to 100.
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cervejaria Ambev users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cervejaria Ambev has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cervejaria Ambev’s product quality score is a 4 out of 5 as rated by its users and customers.
Cervejaria Ambev has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cervejaria Ambev has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cervejaria Ambev has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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São Paulo, São Paulo, SP, 04530-001 Brazil
http://www.ambev.com.br