0
NPS
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CFAO
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About CFAO's Brand
Provider and manufacturer of consumer products. The company offers and distribute automotive equipment, pharmaceutical products and software.
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
CFAO NPS
CFAO's Net Promoter Score (NPS) is a 0 with 20% Promoters, 60% Passives, and 20% Detractors. Net Promoter Score tracks whether CFAO's customers would recommend using the product based on a scale of -100 to 100.
CFAO Overall NPS
| 20% | Promoters |
|---|---|
| 60% | Passives |
| 20% | Detractors |
CFAO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CFAO Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of CFAO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CFAO Product Quality
3.7/5
CFAO has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CFAO's overall Product Quality score rated by its users and customers.
CFAO Product Information
CFAO’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.cfaogroup.com
- Company Size
- 10,000+ Employees
CFAO Pricing
CFAO ROI & Value For Money
3.5/5
CFAO has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CFAO's overall ROI score rated by its users and customers.
CFAO Customer Satisfaction (CSAT)
CFAO Customer Satisfaction (CSAT) Score
75 / 100
CFAO has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CFAO Customer Service
3.7/5
CFAO has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CFAO's overall Customer Service score rated by its users and customers.
About CFAO's Customer Service
Address
18, Rue Troyon, 92310
Website
www.cfaogroup.com
CFAO as an Employer
Consumer vs. Employees
CFAO scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of CFAO would recommend the brand to a friend. ENPS measures how likely CFAO employees would recommend working at CFAO to a friend.
Net Promoter Score
0
NPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
