34
NPS
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Brand Page
CHA
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About CHA's Brand
"CHA operates as a physician enablement company that provides a managed platform for practice support, medical cost and quality management aspects."
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CHA NPS
CHA's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether CHA's customers would recommend using the product based on a scale of -100 to 100.
CHA Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
CHA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CHA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CHA Product Quality
5/5
CHA has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CHA's overall Product Quality score rated by its users and customers.
CHA Product Information
CHA’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.challc.net/
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
CHA Pricing
CHA ROI & Value For Money
5/5
CHA has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CHA's overall ROI score rated by its users and customers.
CHA Customer Satisfaction (CSAT)
CHA Customer Satisfaction (CSAT) Score
100 / 100
CHA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CHA Customer Service
5/5
CHA has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CHA's overall Customer Service score rated by its users and customers.
About CHA's Customer Service
Address
Marlton, NJ
Website
http://www.challc.net/
CHA as an Employer
2.9/5
CHA has a 2.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
CHA scored a 34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of CHA would recommend the brand to a friend. ENPS measures how likely CHA employees would recommend working at CHA to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
