31
NPS
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Chainlink Labs
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About Chainlink Labs' Brand
Chainlink Labs is the leading provider of secure and reliable open-source blockchain oracle solutions, enhancing smart contracts by connecting them to a wide range of off-chain data sources and computations, such as asset prices, web APIs, IoT devices, payment systems, and more. We are dedicated to the development and integration of Chainlink as the standard decentralized oracle framework used by smart contracts across any blockchain.
Brand at a Glance
59%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Chainlink Labs NPS
Chainlink Labs's Net Promoter Score (NPS) is a 31 with 50% Promoters, 31% Passives, and 19% Detractors. Net Promoter Score tracks whether Chainlink Labs's customers would recommend using the product based on a scale of -100 to 100.
Chainlink Labs Overall NPS
| 50% | Promoters |
|---|---|
| 31% | Passives |
| 19% | Detractors |
Chainlink Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 33 | Jan 2022 | 33 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 20 | Aug 2022 | 20 |
Sep 2022 17 | Sep 2022 | 17 |
Feb 2023 27 | Feb 2023 | 27 |
Apr 2023 25 | Apr 2023 | 25 |
Jun 2023 33 | Jun 2023 | 33 |
Oct 2023 34 | Oct 2023 | 34 |
Feb 2024 37 | Feb 2024 | 37 |
Apr 2024 43 | Apr 2024 | 43 |
Jul 2024 40 | Jul 2024 | 40 |
Nov 2024 32 | Nov 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chainlink Labs Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Chainlink Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chainlink Labs Product Quality
3.6/5
Chainlink Labs has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Chainlink Labs' overall Product Quality score rated by its users and customers.
Chainlink Labs Product Information
Chainlink Labs’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Chainlink Labs Pricing
Chainlink Labs ROI & Value For Money
3.7/5
Chainlink Labs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Chainlink Labs Customer Satisfaction (CSAT)
Chainlink Labs Customer Satisfaction (CSAT) Score
72 / 100
Chainlink Labs has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
58%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chainlink Labs Customer Service
3.7/5
Chainlink Labs has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Chainlink Labs' overall Customer Service score rated by its users and customers.
About Chainlink Labs's Customer Service
Address
1250 Broadway, 36th Floor, New York City, NY 10001
Website
https://www.chainlinklabs.com/
Phone Number
000-000-000
Chainlink Labs's Social Links
Chainlink Labs as an Employer
3.8/5
Chainlink Labs has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Chainlink Labs scored a 31 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Chainlink Labs would recommend the brand to a friend. ENPS measures how likely Chainlink Labs employees would recommend working at Chainlink Labs to a friend.
Net Promoter Score
31
NPS Score
| 50% | Promoters |
|---|---|
| 31% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
