-66
NPS
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Champion Window
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About Champion Window's Brand
In many ways, your home is a reflection of you. It shows off your unique personality and individual style. That’s why it’s important to
Brand at a Glance
76%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Champion Window NPS
Champion Window's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Champion Window's customers would recommend using the product based on a scale of -100 to 100.
Champion Window Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Champion Window NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Jul 2024 -60 | Jul 2024 | -60 |
Mar 2025 -67 | Mar 2025 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Champion Window NPS by Gender
Champion Window's NPS was rated -34 by Male customers on Comparably.
Male
-34
Champion Window's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Champion Window's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Champion Window NPS by Ethnicity
Champion Window's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Champion Window Customer Reviews
Out of the 4 Champion Window customer reviews 1 was positive and 3 were constructive. Champion Window customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Champion Window Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Champion Window users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Champion Window Customer Loyalty Score by Gender
Champion Window's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Champion Window.
Male
100%
Yes
Female
N/A
Yes
Champion Window Customer Loyalty Score by Ethnicity
Champion Window's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Champion Window.
100
out of 100
Caucasian
Champion Window Product Quality
2.7/5
Champion Window has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Champion Window Product Information
Champion Window’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Construction
Quick Insights into Champion Window Product Quality
Champion Window's Product Quality score was rated highest by Caucasian customers.
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Ranked Champion Window Product Quality the Highest
Champion Window Product Quality Score by Gender
Champion Window's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Champion Window.
Male
2.3/5
Female
N/A
Champion Window Product Quality Score by Ethnicity
Champion Window's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Champion Window.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Champion Window Pricing
Champion Window ROI & Value For Money
2.5/5
Champion Window has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Champion Window ROI
Champion Window's ROI score was rated highest by Male customers.
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Ranked Champion Window ROI the Highest
Champion Window ROI Score by Gender
Champion Window's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Champion Window ROI Score by Ethnicity
Champion Window's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Champion Window.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Champion Window Customer Satisfaction (CSAT)
Champion Window Customer Satisfaction (CSAT) Score
20 / 100
Champion Window has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Champion Window Customer Satisfaction
Champion Window's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Champion Window's Customer Satisfaction.
Ranked Champion Window Customer Satisfaction the Highest
Champion Window Customer Satisfaction Score by Gender
Champion Window's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Champion Window.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Champion Window Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Champion Window's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Champion Window.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Champion Window Customer Service
2.2/5
Champion Window has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Champion Window's Customer Service
Address
12121 Champion Way, Cincinnati, OH
Website
http://www.championwindow.com
Phone Number
(888) 296-7788
Quick Insights into Champion Window Customer Service
Champion Window's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Champion Window's Customer Service score.
Ranked Champion Window Customer Service the Highest
Champion Window Customer Service Score by Gender
Champion Window's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Champion Window.
Male
2.3/5
Female
N/A
Champion Window Customer Service Score by Ethnicity
Champion Window's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Champion Window.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Champion Window as an Employer
Consumer vs. Employees
Champion Window scored a -66 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Champion Window would recommend the brand to a friend. ENPS measures how likely Champion Window employees would recommend working at Champion Window to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
