100
NPS
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ChangePoint
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About ChangePoint's Brand
ChangePoint is a software company which provide solutions from planning to executions for better execution, innovation, and business.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
ChangePoint NPS
ChangePoint's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ChangePoint's customers would recommend using the product based on a scale of -100 to 100.
ChangePoint Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ChangePoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChangePoint Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ChangePoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ChangePoint Product Quality
1.5/5
ChangePoint has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ChangePoint's overall Product Quality score rated by its users and customers.
ChangePoint Product Information
ChangePoint serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, and Brazil. ChangePoint supports Web devices and offers products for small, medium, and large sized businesses.
ChangePoint’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://changepoint.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Project Management Software
Project Collaboration Software
Project Portfolio Management Software
Professional Services Software
Professional Services Automation (PSA) Software
Product Lifecycle Management Software
ChangePoint Pricing
ChangePoint ROI & Value For Money
1.5/5
ChangePoint has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ChangePoint's overall ROI score rated by its users and customers.
ChangePoint Pricing Plans
ChangePoint has a pricing structure that accommodates small, medium, and large businesses.
Who Uses ChangePoint?
Small Businesses
Medium Businesses
Large Enterprises
ChangePoint Customer Service
2/5
ChangePoint has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ChangePoint's overall Customer Service score rated by its users and customers.
About ChangePoint's Customer Service
Address
1111 3RD AVE STE 700, Seattle, WA 98101-3210 Canada
Website
http://changepoint.com
ChangePoint as an Employer
2.8/5
ChangePoint has a 2.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ChangePoint scored a 100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of ChangePoint would recommend the brand to a friend. ENPS measures how likely ChangePoint employees would recommend working at ChangePoint to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
