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NPS
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ChannelAdvisor
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About ChannelAdvisor's Brand
ChannelAdvisor offers cloud-based e-commerce solutions that enable retailers to integrate, manage and optimize their sales activities.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
ChannelAdvisor CMO
ChannelAdvisor NPS
ChannelAdvisor's Net Promoter Score (NPS) is a 0 with 37% Promoters, 26% Passives, and 37% Detractors. Net Promoter Score tracks whether ChannelAdvisor's customers would recommend using the product based on a scale of -100 to 100.
ChannelAdvisor Overall NPS
| 37% | Promoters |
|---|---|
| 26% | Passives |
| 37% | Detractors |
ChannelAdvisor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -1 | Aug 2020 | -1 |
Apr 2022 -4 | Apr 2022 | -4 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 3 | Nov 2022 | 3 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChannelAdvisor NPS by Gender
ChannelAdvisor's NPS was rated -67 by Male customers on Comparably.
Male
-67
ChannelAdvisor's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
ChannelAdvisor's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ChannelAdvisor NPS by Usage
ChannelAdvisor's NPS was rated the highest by customers who have used ChannelAdvisor's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
ChannelAdvisor Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of ChannelAdvisor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ChannelAdvisor Customer Loyalty Score by Gender
ChannelAdvisor's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ChannelAdvisor.
Male
70%
Yes
Female
N/A
Yes
ChannelAdvisor Product Quality
3.5/5
ChannelAdvisor has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ChannelAdvisor's overall Product Quality score rated by its users and customers.
ChannelAdvisor Product Information
ChannelAdvisor serves markets in the United States, Asia, China, Europe, Japan, Canada, United Kingdom, Germany, and Brazil. ChannelAdvisor supports Web devices and offers products for medium and large sized businesses.
ChannelAdvisor’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated ChannelAdvisor's product the highest. Reviewers from the Consumer Goods industry rated ChannelAdvisor the lowest at 3.
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Marketplaces
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Product Type
eCommerce Software
Channel Management Software
Retail Management Software
Retail Store Software
Quick Insights into ChannelAdvisor Product Quality
ChannelAdvisor's Product Quality score was rated highest by customers who have used ChannelAdvisor's products/services for 5 to 10 Years, and rated lowest by customers from the Warehousing industry.
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Ranked ChannelAdvisor Product Quality the Highest
Ranked ChannelAdvisor Product Quality the Lowest
ChannelAdvisor Product Quality Score by Gender
ChannelAdvisor's Product Quality score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ChannelAdvisor.
Male
1.8/5
Female
N/A
ChannelAdvisor Product Quality Score by Usage
ChannelAdvisor's Product Quality score was rated the highest by customers who have used ChannelAdvisor's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ChannelAdvisor Product Quality Score by Industry
ChannelAdvisor's Product Quality score was rated the highest by Retail industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ChannelAdvisor Pricing
ChannelAdvisor ROI & Value For Money
3.2/5
ChannelAdvisor has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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ChannelAdvisor Pricing Plans
ChannelAdvisor has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Who Uses ChannelAdvisor?
Medium Businesses
Large Enterprises
Quick Insights into ChannelAdvisor ROI
ChannelAdvisor's ROI score was rated highest by customers from the Retail industry.
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Ranked ChannelAdvisor ROI the Highest
ChannelAdvisor ROI Score by Gender
ChannelAdvisor's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ChannelAdvisor.
Male
2/5
Female
N/A
ChannelAdvisor ROI Score by Industry
ChannelAdvisor's ROI score was rated 3 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ChannelAdvisor Customer Satisfaction (CSAT)
ChannelAdvisor Customer Satisfaction (CSAT) Score
25 / 100
ChannelAdvisor has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ChannelAdvisor Customer Satisfaction
ChannelAdvisor's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ChannelAdvisor's Customer Satisfaction.
Ranked ChannelAdvisor Customer Satisfaction the Highest
ChannelAdvisor Customer Satisfaction Score by Gender
ChannelAdvisor's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ChannelAdvisor.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
ChannelAdvisor Customer Service
3.1/5
ChannelAdvisor has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ChannelAdvisor's overall Customer Service score rated by its users and customers.
About ChannelAdvisor's Customer Service
Address
2701 Aerial Center Parkway, Morrisville, NC
Website
http://www.channeladvisor.com
Phone Number
(866) 264-8594
Quick Insights into ChannelAdvisor Customer Service
ChannelAdvisor's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ChannelAdvisor's Customer Service score.
Ranked ChannelAdvisor Customer Service the Highest
ChannelAdvisor Customer Service Score by Gender
ChannelAdvisor's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ChannelAdvisor.
Male
1.8/5
Female
N/A
ChannelAdvisor as an Employer
4.5/5
ChannelAdvisor has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ChannelAdvisor scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of ChannelAdvisor would recommend the brand to a friend. ENPS measures how likely ChannelAdvisor employees would recommend working at ChannelAdvisor to a friend.
Net Promoter Score
0
NPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
