0
NPS
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Chargebacks911
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About Chargebacks911 Brand
Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, the company is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Chargebacks911 NPS
Chargebacks911's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Chargebacks911's customers would recommend using the product based on a scale of -100 to 100.
Chargebacks911 Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Chargebacks911 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chargebacks911 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chargebacks911 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chargebacks911 Product Quality
4/5
Chargebacks911 has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargebacks911 overall Product Quality score rated by its users and customers.
Chargebacks911 Product Information
Chargebacks911’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://chargebacks911.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
FinTech
Chargebacks911 Pricing
Chargebacks911 ROI & Value For Money
3.5/5
Chargebacks911 has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargebacks911 overall ROI score rated by its users and customers.
Chargebacks911 Customer Satisfaction (CSAT)
Chargebacks911 Customer Satisfaction (CSAT) Score
100 / 100
Chargebacks911 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chargebacks911 Customer Service
3.5/5
Chargebacks911 has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargebacks911 overall Customer Service score rated by its users and customers.
About Chargebacks911's Customer Service
Address
18167 US Highway 19 N, Clearwater, FL 33764
Website
http://chargebacks911.com/
Phone Number
877-634-9808
Chargebacks911's Social Links
Chargebacks911 as an Employer
4.6/5
Chargebacks911 has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Chargebacks911 scored a 0 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Chargebacks911 would recommend the brand to a friend. ENPS measures how likely Chargebacks911 employees would recommend working at Chargebacks911 to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 82% | Promoters |
|---|---|
| 6% | Passive |
| 12% | Detractors |
