44
NPS
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Chargebee
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About Chargebee's Brand
Chargebee is a PCI Level 1 certified subscription and recurring billing system for SaaS and subscription based eCommerce businesses
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Chargebee NPS
Chargebee's Net Promoter Score (NPS) is a 44 with 68% Promoters, 8% Passives, and 24% Detractors. Net Promoter Score tracks whether Chargebee's customers would recommend using the product based on a scale of -100 to 100.
Chargebee Overall NPS
| 68% | Promoters |
|---|---|
| 8% | Passives |
| 24% | Detractors |
Chargebee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
Nov 2022 46 | Nov 2022 | 46 |
Oct 2023 47 | Oct 2023 | 47 |
Mar 2024 49 | Mar 2024 | 49 |
Jun 2024 44 | Jun 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chargebee NPS by Usage
Chargebee's NPS was rated the highest by customers who have used Chargebee's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
Chargebee Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Chargebee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chargebee Product Quality
3.9/5
Chargebee has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargebee's overall Product Quality score rated by its users and customers.
Chargebee Product Information
Chargebee serves markets in the United States, Asia, Europe, Japan, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Chargebee supports Web devices and offers products for small, medium, and large sized businesses.
Chargebee’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.chargebee.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Accounting Software
Billing & Invoicing Software
Subscription Management Software
Recurring Billing Software
Accounting Practice Management Software
Chargebee Pricing
Chargebee ROI & Value For Money
3.6/5
Chargebee has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargebee's overall ROI score rated by its users and customers.
Chargebee Pricing Plans
Chargebee has a pricing structure that accommodates small, medium, and large businesses. Starting from $299/month, Chargebee uses a subscription model and offers the following: Rise: $299/month - includes $50k/month revenue, Scale: $599/month - includes $75k/month revenue, and Contact Chargebee for details of Enterprise plans..
Who Uses Chargebee?
Small Businesses
Medium Businesses
Large Enterprises
Chargebee Customer Satisfaction (CSAT)
Chargebee Customer Satisfaction (CSAT) Score
50 / 100
Chargebee has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chargebee Customer Service
3.7/5
Chargebee has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargebee's overall Customer Service score rated by its users and customers.
About Chargebee's Customer Service
Address
Walnut, CA
Website
https://www.chargebee.com/
Phone Number
1(187)728-89080
Chargebee as an Employer
3.8/5
Chargebee has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Chargebee scored a 44 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Chargebee would recommend the brand to a friend. ENPS measures how likely Chargebee employees would recommend working at Chargebee to a friend.
Net Promoter Score
44
NPS Score
| 68% | Promoters |
|---|---|
| 8% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
