-28
NPS
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Charidy
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About Charidy's Brand
Driven by our mission to empower every individual to create a better world we have helped 1000+ nonprofits raise $500M+!
Brand at a Glance
51%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Charidy NPS
Charidy's Net Promoter Score (NPS) is a -28 with 36% Promoters, 0% Passives, and 64% Detractors. Net Promoter Score tracks whether Charidy's customers would recommend using the product based on a scale of -100 to 100.
Charidy Overall NPS
| 36% | Promoters |
|---|---|
| 0% | Passives |
| 64% | Detractors |
Charidy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2020 0 | Aug 2020 | 0 |
Sep 2020 33 | Sep 2020 | 33 |
May 2021 15 | May 2021 | 15 |
Oct 2021 -11 | Oct 2021 | -11 |
Aug 2023 -20 | Aug 2023 | -20 |
Nov 2025 -27 | Nov 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Charidy Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Charidy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Charidy Product Quality
2.7/5
Charidy has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Charidy's overall Product Quality score rated by its users and customers.
Charidy Product Information
Charidy’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://charidy.com
- Company Size
- 11-50 Employees
Industry
Philanthropy
Charidy Pricing
Charidy ROI & Value For Money
2.7/5
Charidy has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Charidy's overall ROI score rated by its users and customers.
Charidy Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Charidy Customer Service
2.9/5
Charidy has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Charidy's overall Customer Service score rated by its users and customers.
About Charidy's Customer Service
Address
1002 Dean Street, Brooklyn, NY 11238
Website
http://charidy.com
Phone Number
9176504778
Charidy as an Employer
3.6/5
Charidy has a 3.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Charidy scored a -28 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Charidy would recommend the brand to a friend. ENPS measures how likely Charidy employees would recommend working at Charidy to a friend.
Net Promoter Score
-28
NPS Score
| 36% | Promoters |
|---|---|
| 0% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
