-18
NPS
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Charles River Associates
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About Charles River Associates' Brand
Charles River Associates is a consulting firm specializing in financial, litigation, regulatory, and management consulting.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Charles River Associates NPS
Charles River Associates's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether Charles River Associates's customers would recommend using the product based on a scale of -100 to 100.
Charles River Associates Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
Charles River Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Mar 2021 -25 | Mar 2021 | -25 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 -13 | Apr 2022 | -13 |
Jun 2022 -22 | Jun 2022 | -22 |
Jul 2022 -30 | Jul 2022 | -30 |
Oct 2022 -18 | Oct 2022 | -18 |
Apr 2023 -25 | Apr 2023 | -25 |
Jun 2023 -32 | Jun 2023 | -32 |
Aug 2023 -22 | Aug 2023 | -22 |
Feb 2024 -27 | Feb 2024 | -27 |
Apr 2024 -19 | Apr 2024 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Charles River Associates NPS by Gender
Charles River Associates's NPS was rated 100 by Female customers on Comparably.
Female
100
Charles River Associates's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Charles River Associates's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Charles River Associates NPS by Ethnicity
Charles River Associates's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Charles River Associates Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Charles River Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Charles River Associates Customer Loyalty Score by Gender
Charles River Associates's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Charles River Associates Customer Loyalty Score by Ethnicity
Charles River Associates's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Charles River Associates.
70
out of 100
Caucasian
Charles River Associates Customer Loyalty Score by Industry
Charles River Associates's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Charles River Associates Product Quality
3.7/5
Charles River Associates has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Charles River Associates Product Information
Charles River Associates’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Charles River Associates's product the highest.
- Website
- http://www.crai.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Government & Legal
Marketplaces
Small Business Services
Quick Insights into Charles River Associates Product Quality
Charles River Associates's Product Quality score was rated highest by Caucasian customers.
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Ranked Charles River Associates Product Quality the Highest
Charles River Associates Product Quality Score by Gender
Charles River Associates's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Charles River Associates Product Quality Score by Ethnicity
Charles River Associates's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Charles River Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Charles River Associates Product Quality Score by Industry
Charles River Associates's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Charles River Associates Pricing
Charles River Associates ROI & Value For Money
4.1/5
Charles River Associates has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Charles River Associates Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Charles River Associates ROI
Charles River Associates's ROI score was rated highest by Female customers.
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Ranked Charles River Associates ROI the Highest
Charles River Associates ROI Score by Gender
Charles River Associates's ROI score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Charles River Associates.
Female
5/5
Male
N/A
Charles River Associates ROI Score by Ethnicity
Charles River Associates's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Charles River Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Charles River Associates ROI Score by Industry
Charles River Associates's ROI score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Charles River Associates Customer Satisfaction (CSAT)
Charles River Associates Customer Satisfaction (CSAT) Score
80 / 100
Charles River Associates has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Charles River Associates Customer Satisfaction
Charles River Associates's Customer Satisfaction score was rated highest by Female customers.
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Ranked Charles River Associates Customer Satisfaction the Highest
Charles River Associates Customer Satisfaction Score by Gender
Charles River Associates's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Charles River Associates.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Charles River Associates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Charles River Associates' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Charles River Associates.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Charles River Associates Customer Satisfaction Score by Industry
Charles River Associates's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Charles River Associates Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
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}Charles River Associates Customer Service
3.9/5
Charles River Associates has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Charles River Associates's Customer Service
Address
John Hancock Tower 200 Clarendon Street, Boston, MA
Website
http://www.crai.com
Phone Number
6174253739
Quick Insights into Charles River Associates Customer Service
Charles River Associates's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Charles River Associates' Customer Service score.
Ranked Charles River Associates Customer Service the Highest
Charles River Associates Customer Service Score by Gender
Charles River Associates's Customer Service score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Charles River Associates.
Female
5/5
Male
N/A
Charles River Associates Customer Service Score by Ethnicity
Charles River Associates's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Charles River Associates.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Charles River Associates Customer Service Score by Industry
Charles River Associates's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Charles River Associates as an Employer
4.3/5
Charles River Associates has a 4.3/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Charles River Associates
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Charles River Associates scored a -18 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Charles River Associates would recommend the brand to a friend. ENPS measures how likely Charles River Associates employees would recommend working at Charles River Associates to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
