20
NPS
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Charles River Development
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About Charles River Development's Brand
Investment firms, asset owners, wealth managers, hedge funds and insurers in more than 30 countries rely on Charles River’s front and middle office investment management platform to manage more than US$30 Trillion in assets. Together with State Street’s middle and back office capabilities, Charles River’s software technology forms the foundation of State Street Alpha? platform.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
2/5
Pricing
2/5
Customer Service
Charles River Development NPS
Charles River Development's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Charles River Development's customers would recommend using the product based on a scale of -100 to 100.
Charles River Development Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Charles River Development NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
May 2022 66 | May 2022 | 66 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 20 | Feb 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Charles River Development Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Charles River Development users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Charles River Development Product Quality
3/5
Charles River Development has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Charles River Development's overall Product Quality score rated by its users and customers.
Charles River Development Product Information
Charles River Development’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.crd.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Charles River Development Pricing
Charles River Development ROI & Value For Money
2/5
Charles River Development has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Charles River Development Customer Satisfaction (CSAT)
Charles River Development Customer Satisfaction (CSAT) Score
50 / 100
Charles River Development has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Charles River Development Customer Service
2/5
Charles River Development has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Charles River Development's Customer Service
Address
700 District Avenue, Burlington, MA 01803
Website
https://www.crd.com
Phone Number
44 20 7397 6800
Charles River Development as an Employer
3.4/5
Charles River Development has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
CEO of Charles River Development
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Charles River Development scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Charles River Development would recommend the brand to a friend. ENPS measures how likely Charles River Development employees would recommend working at Charles River Development to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 35% | Promoters |
|---|---|
| 30% | Passive |
| 35% | Detractors |
