25
NPS
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Charlotte Tilbury
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About Charlotte Tilbury's Brand
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Charlotte Tilbury NPS
Charlotte Tilbury's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Charlotte Tilbury's customers would recommend using the product based on a scale of -100 to 100.
Charlotte Tilbury Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Charlotte Tilbury NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Sep 2022 50 | Sep 2022 | 50 |
May 2023 0 | May 2023 | 0 |
Feb 2025 25 | Feb 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Charlotte Tilbury NPS by Gender
Charlotte Tilbury's NPS was rated 0 by Female customers on Comparably.
Female
0
Charlotte Tilbury's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Charlotte Tilbury's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Charlotte Tilbury Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Charlotte Tilbury users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Charlotte Tilbury Customer Loyalty Score by Gender
Charlotte Tilbury's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Charlotte Tilbury Product Quality
3.2/5
Charlotte Tilbury has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Charlotte Tilbury Product Information
Charlotte Tilbury’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Charlotte Tilbury Product Quality
Charlotte Tilbury's Product Quality score was rated highest by Female customers.
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Ranked Charlotte Tilbury Product Quality the Highest
Charlotte Tilbury Product Quality Score by Gender
Charlotte Tilbury's Product Quality score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Charlotte Tilbury Pricing
Charlotte Tilbury ROI & Value For Money
3/5
Charlotte Tilbury has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Charlotte Tilbury ROI
Charlotte Tilbury's ROI score was rated highest by Female customers.
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Ranked Charlotte Tilbury ROI the Highest
Charlotte Tilbury ROI Score by Gender
Charlotte Tilbury's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Charlotte Tilbury Customer Satisfaction (CSAT)
Charlotte Tilbury Customer Satisfaction (CSAT) Score
50 / 100
Charlotte Tilbury has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Charlotte Tilbury Customer Service
3.1/5
Charlotte Tilbury has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Charlotte Tilbury's Customer Service
Address
United Kingdom
Website
http://www.charlottetilbury.com
Quick Insights into Charlotte Tilbury Customer Service
Charlotte Tilbury's Customer Service score was rated highest by Female customers.
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Ranked Charlotte Tilbury Customer Service the Highest
Charlotte Tilbury Customer Service Score by Gender
Charlotte Tilbury's Customer Service score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Consumer vs. Employees
Charlotte Tilbury scored a 25 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Charlotte Tilbury would recommend the brand to a friend. ENPS measures how likely Charlotte Tilbury employees would recommend working at Charlotte Tilbury to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
