11
NPS
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Chart Industries
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About Chart Industries' Brand
Chart Industries is a leading independent global manufacturer of standard and custom engineered products.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Chart Industries NPS
Chart Industries's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Chart Industries's customers would recommend using the product based on a scale of -100 to 100.
Chart Industries Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Chart Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
Jun 2024 40 | Jun 2024 | 40 |
Nov 2024 49 | Nov 2024 | 49 |
Jun 2025 29 | Jun 2025 | 29 |
Jan 2026 13 | Jan 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chart Industries Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Chart Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chart Industries Product Quality
3.8/5
Chart Industries has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Chart Industries' overall Product Quality score rated by its users and customers.
Chart Industries Product Information
Chart Industries’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Manufacturing
Chart Industries Pricing
Chart Industries ROI & Value For Money
3.2/5
Chart Industries has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Chart Industries' overall ROI score rated by its users and customers.
Chart Industries Customer Satisfaction (CSAT)
Chart Industries Customer Satisfaction (CSAT) Score
100 / 100
Chart Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chart Industries Customer Service
3.3/5
Chart Industries has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Chart Industries' overall Customer Service score rated by its users and customers.
About Chart Industries's Customer Service
Address
Garfield Heights, One Infinity Corporate Centre Drive, Suite 300, Ohio City, OH
Website
http://www.chartindustries.com/default.aspx
Phone Number
440-753-1490
Chart Industries as an Employer
2.9/5
Chart Industries has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Chart Industries scored a 11 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Chart Industries would recommend the brand to a friend. ENPS measures how likely Chart Industries employees would recommend working at Chart Industries to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 25% | Promoters |
|---|---|
| 23% | Passive |
| 52% | Detractors |
