48
NPS
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Brand Page
ChartMogul
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About ChartMogul's Brand
ChartMogul is an analytics platform that builds software to help you run your subscription business
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
ChartMogul NPS
ChartMogul's Net Promoter Score (NPS) is a 48 with 69% Promoters, 10% Passives, and 21% Detractors. Net Promoter Score tracks whether ChartMogul's customers would recommend using the product based on a scale of -100 to 100.
ChartMogul Overall NPS
| 69% | Promoters |
|---|---|
| 10% | Passives |
| 21% | Detractors |
ChartMogul NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
Oct 2020 45 | Oct 2020 | 45 |
Dec 2020 47 | Dec 2020 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChartMogul NPS by Usage
ChartMogul's NPS was rated the highest by customers who have used ChartMogul's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
ChartMogul Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ChartMogul users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ChartMogul Product Quality
4.2/5
ChartMogul has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ChartMogul's overall Product Quality score rated by its users and customers.
ChartMogul Product Information
ChartMogul serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ChartMogul supports Web devices and offers products for small and medium sized businesses.
ChartMogul’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://chartmogul.com/
- Company Size
- 1-10 Employees
Languages Supported
English
Product Type
Business Intelligence (BI) Software
Reporting Software
Subscription Management Software
Competitive Intelligence Software
Financial Reporting Software
ChartMogul Pricing
ChartMogul ROI & Value For Money
3.6/5
ChartMogul has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ChartMogul's overall ROI score rated by its users and customers.
ChartMogul Pricing Plans
ChartMogul has a pricing structure that accommodates small and medium businesses. Starting from $100/month, ChartMogul uses a subscription model and offers the following: Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer.
Who Uses ChartMogul?
Small Businesses
Medium Businesses
ChartMogul Customer Service
3.5/5
ChartMogul has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ChartMogul's overall Customer Service score rated by its users and customers.
About ChartMogul's Customer Service
Address
Berlin, Germany
Website
https://chartmogul.com/
Consumer vs. Employees
ChartMogul scored a 48 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ChartMogul would recommend the brand to a friend. ENPS measures how likely ChartMogul employees would recommend working at ChartMogul to a friend.
Net Promoter Score
48
NPS Score
| 69% | Promoters |
|---|---|
| 10% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
